IT.System Administrator

Operations Center – Systems Administrator 

Philippines

About Citco

The Citco group of companies (Citco) is a network of independent companies worldwide for over 70 years, all of which are leading providers of asset-servicing solutions to the global alternative investment industry. With $1.8+ trillion in AuA and operations across 36 countries with over 50 office locations.

 For decades, industry publications have recognized our leadership in service and innovation. These accolades are a reflection of our drive to push ourselves and our industry forward.

 With strategically positioned global offices, we offer opportunities for graduates and seasoned professionals to work across the world. Careers at Citco can span continents.

For more information about Citco, please visit www.citco.com 

About the Team & Business Line: 

The IT Operations Department at Citco plays a crucial role in maintaining and supporting the company's technological infrastructure and ensuring smooth business operations. Key responsibilities include Infrastructure Management, Service Delivery, Security Operations, System Monitoring and System redundancy implementation to support Business Continuity.

The IT Operations team is essential in keeping Citco's technology infrastructure running efficiently and securely, supporting the company's position as a leading financial services provider.

Your Role: 

As a Systems Administrator, you will help the Operations Center (OC) team provide 24x7x365 technical support to mission critical systems. You will promptly respond to telephone calls, voice mails and emails. You will meet SLA deadlines & deliverables. You will accept responsibility and personal accountability.

This position is part of the Citco Technology Management (IT Operations) and reports to the Operations Center Manager.

Principal Accountabilities:

System Monitoring and Troubleshooting:

• You will be responsible for monitoring global IT infrastructure to address day-to-day system performance and ensure smooth operation of hardware and software systems. 
• Assist in identifying underlying cause and provide immediate technical support to prevent technical issues from escalating
• Setup baseline configuration on all platforms to ensure systems are under monitoring and in asset inventory.
• You will be responsible for batch process monitoring

Hardware and Software Maintenance:

• Assist with the installation, configuration, and maintenance of hardware and software systems, including upgrades and routine patch deployment on all platforms, on-premises and in the Cloud.
• You will log calls and liaise with vendors for hardware break/fix support.
• You will work with local IT, Datacenter Operations and other functional teams within ITOps Department.

Backup and Disaster Recovery

• You will perform operational activities as per the predetermined work schedules, including multiplatform database backups / restores, remote tape operations, backup monitoring and administration using Veritas Netbackup.
• You will participate in Disaster Recovery exercises in the Data Centers and Local Offices in preparation for a true DR scenario.

About You:

• Bachelor’s Degree in Computer Science, Information Systems, or equivalent work experience
• 3-5 years of server administration experience running RHEL or other Unix flavors and Windows Servers 2016/2019/2022
• Knowledge of/Experience in Windows 2016-2022 is a plus.
• Knowledge of/Experience in AWS is a plus.
• Knowledge of/Experience in hardware and software configuration 
• Knowledge of/Experience in Veritas Netbackup and backup responsibilities (restores, create jobs, troubleshooting)
• Knowledge of Network and Database systems is a plus.
• Knowledge or familiarity with DX NetOps Spectrum, CA Autosys, Nagios, VMware is a plus. 
• IT Scripting knowledge is a plus.
• Demonstrate a self-directed approach to learning; pursue professional development.
• Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives).
• Willingness to assist fellow team members is a must.
• Demonstrate use of professional judgment on the job.
• Demonstrate effective oral and written communication with customers, IT team members including managers and peers.
• Must be able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team.
• Flexibility and ability to deal with change and flexibility in work schedule according to project and business needs.
• Perform other technical duties as assigned.

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.