What Customer Service Operations contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution
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Qualifications
- Open to CHIP employees (existing B3/B4/P1) for a minimum of 12 months
- Not under a prescriptive period for any disciplinary action stipulated in the Employee Handbook
- Performance Rating: Achieved or higher
- Intermediate Excel and Outlook skills
- Bachelors degree or equivalent work experience
- Background in Financial or Accounting is a plus
- Canada customer relationship management experience, preferred
- Intermediate analytical, problem solving, critical thinking and proactive investigative skills
- Strong communication skills (verbal & written)
- Ability to follow SOPs and pays attention to details
- Basic SQL knowledge - ability to run and modify queries
- Ability to process data entry work in manually or multiple systems and applications
- Ability to work in a collaborative environment, train and coach others
- Ability to handle a fast paced transactional environment
- 3+ years experience in related field
What is expected of you and others at this level
- Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments
- Comprehensive knowledge in technical or specialty area
- Ability to apply knowledge beyond own areas of expertise
- Performs the most complex and technically challenging work within area of specialization
- Preempts potential problems and provides effective solutions for team
- Works independently to interpret and apply company procedures to complete work
- Provides guidance to less experienced team members
- May have team leader responsibilities but does not formally supervise
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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