Create learning strategies, design training programs, and assess their effectiveness
Training deliveryInitiate, coordinate, and deliver training programs, and follow up with participants
Training needs analysisIdentify training needs through brainstorming sessions, employee requests, and guest feedback
Training program evaluationMonitor training attendance and enrollment, and assess the transfer of learning to operations
Training program alignmentEnsure training programs are aligned with the hotel's operations strategy
Training program implementationImplement and maintain training checklists, and ensure training is consistently delivered
Training program supportProvide coaching and guidance to trainers and leaders, and support new hires
Training program partnershipsPartner with industry associations, training companies, and academic councils
Training program recordsMaintain accurate records of training activities and participant information
Training program resource libraryDevelop and manage a central resource library of training materials
Talent management Develop and implement a talent management process, including performance management and colleague mobility