Company Description
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.
Job Description
A leadership position responsible for driving operational excellence and team performance within the
fund accounting department. This role manages a team of accounting professionals, oversees complex
client relationships, and ensures delivery of high-quality accounting services. The position focuses on
people management and operational efficiency while maintaining overall accountability for team
performance and client satisfaction.
Core Responsibilities:
- Lead and develop a team of fund accounting professionals
- Drive operational performance and quality standards
- Build and manage cluster and client relationships and service delivery
- Oversee resource allocation and capacity planning
- Direct implementation of strategic initiatives and process improvements
- Ensure regulatory compliance and risk management
- Establish and monitor team performance metrics
- Champion technology adoption and process optimization
Tasks:
- Conduct regular performance reviews and career development discussions
- Manage escalated client issues and relationships
- Lead team meetings and performance improvement initiatives
- Monitor and report on key performance indicators
- Oversee workload distribution and resource allocation
- Review and approve staff scheduling and time management
- Facilitate client review meetings and presentations
- Coordinate with other departments on service delivery
- Monitor compliance with policies and procedures
- Lead change management initiatives
- Review and approve team training plans
- Oversee system implementation and optimization
- Conduct regular service delivery reviews
- Track work progress through timesheet completion
- Perform other related duties as assigned for role and business needs
Qualifications
Qualifications and Experience Required for this Role
Essential
Educational Background:
- Bachelor’s degree in Accounting, Finance, or Business Administration; CPA or equivalent certification preferred
Professional Experience:
- Minimum 8 years of progressive experience in fund accounting, financial reporting, or related field with at least 1-2 years leadership experience
Skills and Key Behaviours:
In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:
- Strong understanding of fund accounting processes, regulatory compliance, and risk management frameworks
- Proficient in reviewing and approving complex financial reports and client deliverables
- Skilled in resource allocation, capacity planning, and workload distribution to meet client deadlines and deliverables
- Experienced in leading client onboarding, system implementation, and optimization projects
- Adept at establishing and monitoring key performance metrics to drive team performance and operational efficiency
- Expert in driving operational excellence and process improvements
- Proficient in managing escalated client issues and fostering long-term client relationships
- Skilled in coordinating cross-departmental efforts to ensure seamless service delivery
- Strong focus on change management and adoption of technology-driven solutions
- Effective leader with exceptional people management skills, including performance reviews, career development discussions, and team training
- Excellent communication and interpersonal skills to foster collaboration with clients, cluster partners, and internal stakeholders
- Results-driven, proactive, and detail-oriented with a focus on operational efficiency and client satisfaction
- Adaptive and resourceful, ensuring team alignment with strategic objectives and organizational goals
Additional Information
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.