Responsibilities:
- Provide high-quality customer service to customer, and ensure smooth flow of inquiries and complaints via call, email or chat
- Ensure all responses to customers and clients are given with sincerity and compassion
- Ensure that all customers inquiries are rightfully attended to on a timely basis
- Resolve queries of the customer by encoding the standard replies through e-mail within the assigned turnaround time
Qualifications
- Amenable to work ONSITE
- At least 1 year of BPO Healthcare Experience is required
- Knowledge of medical billing procedures and terminology
- Proficiency in using medical billing software and EHR systems
- Strong communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Attention to detail and accuracy
- Ability to work in a fast-paced environment
- Experience in handling insurance claims, denials, and appeals
- Familiarity with customer service principles
Job Type: Full-time
Pay: Php21,000.00 - Php29,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Biñan City 4024 04A: Reliably commute or planning to relocate before starting work (Required)
Experience:
- BPO Healthcare: 1 year (Required)
Work Location: In person