Responsibilities:
- Troubleshooting and Problem Solving: Identifying, diagnosing, and resolving technical issues with hardware, software, or network systems
- Customer Communication: Answering inquiries, providing clear and concise instructions, and guiding customers through troubleshooting steps
- Identifying and escalating complex issues to higher-level support teams or development teams when necessary
Qualifications
- Amenable to work ONSITE
- Preferably with Technical Support Experience, but not required
- SHS Graduate or at least 2 years in College are welcome to apply
- With strong understanding of relevant hardware, software, and networking concepts
- Ability to analyze and troubleshoot technical issues effectively
- Excellent verbal and written communication skills to interact with customers and colleagues
- Patience, empathy, and a customer-focused approach
- Ability to work with various technologies and adapt to changing environment
Job Types: Full-time, Permanent
Pay: Php21,000.00 - Php29,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Ability to commute/relocate:
- Biñan City 4024 04A: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you familiar with the concept of AI (Artificial Intelligence)?
Experience:
- Technical Support: 1 year (Preferred)
Work Location: In person