OPERATIONS MANAGER
- Binan Laguna
Job Summary:
- The Operations Manager is responsible for overseeing and managing the end-to-end lending
- operations of the company, ensuring efficient loan processing, compliance with regulatory
- requirements, and excellent client service. This role leads and supervises the operations team,
- monitors loan applications, disbursements, and collections, and implements process
- improvements to optimize efficiency and minimize risk. The Operations Manager collaborates
- with senior management in developing strategies, setting performance targets, and ensuring
- operational goals are achieved to support the company’s growth and profitability.
Key Responsibilities:
- Develop, implement, and monitor operational policies, procedures, and workflows to
ensure efficiency and compliance with regulatory requirements.
- Lead, mentor, and evaluate the performance of operations staff to ensure high
productivity and quality service.
- Develop, implement, and review operational policies and procedures.
- Help promote a company culture that encourages top performance and high morale.
- Oversee budgeting, reporting and planning.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws
and regulations.
- Work with the board of directors to determine values and mission, and plan for short
and long-term goals.
- Identify and address problems and opportunities for the company.
- Build alliances and partnerships with other organizations.
- Support in the design and execution of training programs for staff to enhance skills and
compliance awareness.
- Improve operational systems, processes and best practices that guarantee
organizational well-being
- Contribute towards the achievement of company’s strategic and operational objectives
- Examine financial data/statements and utilize them to improve profitability
- Deliver consistent performance against set targets on key customer satisfaction
measures and carry out daily/weekly reviews of KPI’s
Qualifications:
- Bachelor’s degree in Business Administration, Finance, Management, or related field
- (Master’s degree is an advantage).
- At least 5–7 years of relevant experience in lending, banking, or financial services, with
- 2–3 years in a supervisory/managerial role.
- Strong knowledge of lending operations, loan processing systems, and regulatory
- compliance.
- Excellent leadership, organizational, and problem-solving skills.
- Strong analytical ability and attention to detail.
- Effective communication and interpersonal skills.
- Proficiency in MS Office and loan management systems.
- Excellent organizational and time management skills
Work Environment:
- Schedule: Full-time position, Monday to Friday
- Location: Office-based
Job Types: Full-time, Permanent
Pay: From Php90,000.00 per month
Work Location: In person