Sales & Customer Support Representative (Remote)
Ticket Rescue is an exciting and growing company intent on shaking things up in the event ticketing industry. We provide a reliable and quick service where customers can sell tickets to all live events (think: sports, concerts & theater). At Ticket Rescue, we believe that every fan should have a chance to go to the event, and we try our best to ensure that no tickets go to waste!
ABOUT THE ROLE:
Job Type: Full-Time
Salary:
- Training Pay: $360 USD/week (for initial onboarding period)
- Base Salary: $12,480 USD annually (paid bi-weekly)
- Commission: Performance-based; actual earnings vary based on sales results and market conditions
We are seeking a Remote Sales & Customer Support Representative who can work full-time. This candidate will be interested and excited to master and accelerate our sales pipeline while maintaining the highest level of customer experience.
Our Sales & Customer Support team handles all ticket offer inquiries from customers. This will require you to have an emotional intelligence that can be communicated effectively via text, a sharp attention to detail, and a strategically-minded attitude.
Our dream teammate will have the enthusiastic energy to join a small but fast-growing company and will thrive in an environment where they can take personal responsibility for their efforts and earnings.
Schedule:
All chat reps work a hybrid schedule of Day Shifts (10am - 4pm EST) and Night Shifts (4pm - 10pm EST). We alternate between a Week A and Week B schedule. The following is an example of a chat reps schedule, but not necessarily the time slots we'll need filled for this position. The schedule for a new hire is subject to change.
Week A:
Monday - 10am - 4pm EST
Tuesday - 4pm - 10pm EST (mandatory Team Call at 10am EST)
Wednesday - 4pm - 10pm EST
Thursday - OFF
Friday - 10am - 4pm EST
Saturday - 4pm - 10pm EST
Sunday - OFF
Week B:
Monday - OFF
Tuesday - 10am - 4pm (mandatory Team Call at 10am EST)
Wednesday - 4pm - 10pm EST
Thursday - 10am - 4pm EST
Friday - 4pm - 10pm EST
Saturday - 4pm - 10pm EST
Sunday - OFF
Both schedules account for our weekly Tuesday team meetings at 10 am EST. It should also be noted that we schedule one-two 1:1 meetings with leadership each month, scheduled at your convenience. In addition, we host 30 minute professional development training and mentoring calls throughout the month that should be considered. These meetings are always scheduled M-F during regular daytime business hours, and we do our best to accommodate the teams’ schedules for all to participate as often as possible.
WHAT YOU’LL BE DOING:
- Handling inbound & outbound inquiries via Facebook’s Manychat platform and email
- Effectively and efficiently moving our customers through our sales pipeline, which includes:
- Initial customer communication
- Pricing ticket inventory competitively against the resale market
- Verification of legitimate ticket sellers and purchases to avoid fraudulent customers
- Closing the sale by sending final payments to customers via PayPal
- Uploading & reviewing documents (forms, contracts, tickets)
- Focus on increasing profits while maintaining the quality of customer interactions, simultaneously improving KPIs for self and team
- Bonus points: Check out what you’ll actually be doing (live) by heading to our FB page and clicking “Send Message” as if you’re a customer! You can always let the rep know that you’re applying for the position, and they’ll work with you to simulate the customer journey.
IF YOU…
- Are excited to embrace the opportunity of having a direct hand in the growth of a small business
- Are motivated and take pride in your day-to-day contributions to the greater success of an organization
- Consider yourself a growth-oriented individual always looking to continually improve upon your overall sales knowledge and business savvy
- Are desiring a place where you can feel secure while achieving career satisfaction, fulfillment, and incentive based on performance…
….We’d love to consider you for this role! If you're ready to join our team, introduce yourself and follow the steps below!
HOW TO APPLY:
Email hr@ticketrescue.com with the subject line “Sales & Customer Support Representative”
Please include the following in your email:
- Your updated Resumé/CV.
- Your available start date.
- Any scheduling restrictions you have to the above-mentioned.
- Let us know what computer/laptop system you are working on so we know what you are currently familiar with.
Job Type: Full-time
Pay: Php291.83 - Php700.38 per hour
Benefits:
- Flexible schedule
- Work from home
Schedule:
- Rotational shift
Work Location: Remote