Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
As a Senior Systems Administrator, your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers.
This is a full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Technical ownership of assigned clients
- Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes
- Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies
- Ownership and resolution of escalated client technical issues
- Includes working with clients and their vendors until resolution is reached
- Escalations focus on infrastructure and critical business impacting issues
- Documentation and network diagram creation and updates
- Change control approval
- Reviewing changes written by other engineers
- Writing changes for complex tasks to be executed by other engineers
- Changes follow established processes and/or industry best practices
- Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome
- Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems
- Participate in ‘2nd Level’ on-call rotation
- 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve
- Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements
- Speak both to a wide array of technologies in-depth as well as to C-level executives
- Reviewing project scopes for existing customers
- Technical validation of project plan
- Understand business-case and ensure project plan meets the needs of the client
- Participate in technical account management and other client calls as needed
- Translate technical information and articulate findings and next steps clearly to peers, management, and clients
- Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency
- Mentoring junior and mid-level engineers
- Provide articulate and appropriate guidance empowering them to solve issues with confidence
- Assist in fostering the development of ‘soft skills’
- Provide guidance on career development as requested
QUALIFICATIONS:
- At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred
- Technical subject matter expert on MSP products
- Strong knowledge of system security, including intrusion detection and data backup/recovery
- Expertise in desktop and server support, network configurations, and hardware troubleshooting
- Ability to work in a fast paced, challenging environment with a diverse client base
- Strong analytical and end to end problem identification, management, and resolution skills
- Proficiency in the following technical disciplines with a mastery of at least two:
- VMware Systems Administration
- Windows Server Systems Administration
- Exchange Administration (On-Premise, Hybrid, Office 365)
- Office 365 Administration
- Azure administration
- Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix)
- LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki)
- Wireless Administration (Meraki, Cisco)
- Server Infrastructure Administration
- SAN/NAS Administration
WHAT’S IN IT FOR YOU?
- Full-time permanent position
- Competitive compensation package and benefits
- Be part of a dynamic US Team
- 13th-month pay
- Paid Leaves, commutable to cash
- Access top-tier health insurance, including dental coverage.
- Personal development and training opportunities
- We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
- Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.
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Apply now and be part of Tahche!
Job Types: Full-time, Permanent
Pay: Up to Php120,000.00 per month
Benefits:
- Company events
- Health insurance
- Paid training
Ability to commute/relocate:
- Cebu City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Sr. Systems/Network Administrator: 5 years (Preferred)
Work Location: In person