Company Description
Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.
As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.
Job Description
The Service Excellence Support Analyst is to support the Portfolio/Program Aligned Change Managers within the Service Excellence team with various duties related to change management, operational excellence, and marketplace DEI coordination and administration.
The role requires a combination of strong language proficiency, administrative expertise, project support experience, and various soft skills that contribute to successful change management.
Reporting to Service Excellence Support Manager, this role sits within a strategic function responsible for driving the success of AGS Programs by empowering Client Delivery and associated supporting functions with the knowledge and capability to enable world-class service delivery, as we continue to run, grow and transform our organisation, our products and our services.
Responsibilities:
- Provide administrative support to the Service Excellence Portfolio Aligned Change Managers.
- Assist in the development and documentation of change management strategies and plans.
- Support the administration of impact assessments for program initiatives and document findings.
- Prepare and manage the change management plan, ensuring it is up-to-date and aligns with program goals.
- Organise and maintain the central Change Management tool (Monday.com), ensuring all change initiatives are accurately recorded.
- Coordinate reporting activities, collecting data and generating regular progress reports on change initiatives.
- Document and track measures of success defined by sponsors for new initiatives.
- Assist with identifying and documenting methods of sustainment for maintaining desired future states of initiatives.
- Support the scheduling, planning, and tracking of change management initiatives to ensure timely delivery.
- Support the collaboration with various teams and functions to provide structure and guidance for organisational improvement.
- Support the development and maintenance of frameworks and governance cadence for best practice implementation.
- Support the creation of global self-serve processes and tools for operational excellence and continuous improvement.
Qualifications
- Strong proficiency in English is required, along with administrative skills and project support experience.
- Candidates must demonstrate excellent communication skills, ensuring clear and effective interactions with team members and stakeholders.
- Ability to provide change management support, including communications drafting, scheduling, planning, and documenting initiatives.
- Skills in governance and best practice support, as well as process documentation, are essential.
- Experience in executing process improvements and identifying efficient ways of working is advantageous.
- An interest in change and project management and operational excellence methodologies, such as Lean, Six Sigma, and Kaizen, is beneficial.
- Excellent communication, presentation, and facilitation skills are crucial, along with strong analytical, problem-solving, and decision-making abilities.
- The ideal candidate can work independently and collaboratively in a fast-paced, dynamic environment.
Additional Information
As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.
See what it’s like to work at AGS by searching #LifeAtAGS on any social network.