VA Team Lead - Philippines, Remote
Department: Magic EA
Employment Type: Fixed Term - Full Time
Location: Philippines
Compensation: ₱32,000 / month
Description
About MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
Interface with Clients & Assistants - assistants are your main priority, and you’ll help regulate the relationship between the client and assistant.
The Impact you’ll make:
Leadership & Development- Coach Assistants in delivering high-quality support, from calendar management to executive communication
- Create and implement personalized development plans for each Assistants
- Track and improve key performance metrics including response times and client satisfaction
- Foster best practices in task management, prioritization, and professional communication
- Partner with clients to optimize Assistant performance and workflow efficiency
- Conduct regular check-ins to ensure assistant services align with client needs
- Develop and maintain standard operating procedures for key assistant functions
- Manage smooth transitions during team changes or service expansions
- Build a collaborative environment where assistants share knowledge and best practices
- Ensure assistants effectively use productivity tools and platforms
- Align assistant performance with overall client objectives and company standards
- Support assistants in developing specialized skills based on client industry needs
Skills, Knowledge and Expertise
We're on the lookout for someone who has:- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
- Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
- Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
- Excellent English Communication - Professional-level written and verbal English for executive interactions
- Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
Your superpowers are...
- "Plow" mentality - pushing through challenges with creativity and resourcefulness
- Leadership mindset - even if you're new to coaching, you have the natural ability to guide others
- Eagerness to learn and grow
- Strong remote work ethic and collaborative spirit
- Ability to work at startup speed
- Sharp attention to detail and quick comprehension
- "Get Stuff Done" attitude - we fix problems, not dwell on them
1. Starting Terms:
- Fixed monthly salary + allowances
- HMO coverage
- Paid Time Off
- 13th month pay
- Government benefits (SSS, PhilHealth, PAG-IBIG)
- 9 PM - 6 AM shift (subject to change)
- 2-week comprehensive training provided
2. Path to Growth:
- As a startup focused on growth, we encourage internal mobility and skill development
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
3. Internal Growth Opportunities at Magic:
- As a startup focused on growth, we encourage internal mobility and skill development.
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
- Complete pre-qualifying questions
- Interview with Recruiting Team
- Final interview with Operations Team
- Receive job offer
- Begin training program