GB Plan Design Analyst

Manulife - Manila

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement


Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We
believe in the value of empowering our employees with the resources they need to succeed and for the
future of our business, which is why we need you.

The Business Process Senior Associate is responsible for the planning, administering, executing and
communicating information in a non-voice environment to support insurance policy services, claims
processing and underwriting in an insurance outsourcing domain. This role maintains and updates records
and databases in accordance with prescribed formats and system requirements.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

  • Minimum Experience: College or University graduate of any course

  • Ability to use the desktop computer system

  • Keyboarding skills of 35 WPM, 85% accuracy

  • Pass the BU Math Exam (8 out of 10)Pass the BU English exam (8 out of 10)

  • Ability to use compose and send emails

  • Proficient in the use of Microsoft Office applications

  • Excellent in written communication skills

  • Ability to compose a grammatically correct, concise and accurate paragraph

  • Ability to proactively respond to situations (escalations or rush requests)

  • Able to perform timely investigation and decision making

  • Follow up questions

  • Influencing others to act in the best interest of the clients

  • Ability to do multi-tasking

  • Product Specific Knowledge

  • Ability to understand simple insurance process or principles

  • Additional information regarding life insurance is an advantage

  • Process Specific Knowledge

  • Knowledge and expertise Group Benefit Products and Contracts

  • Able to follow product and process protocol

On the job you will:

  • Review and validate Signature new issue requests, communicate inquiries and additional information to RGO.

  • Coordinate data traffic of policy information within the external vendors, Regional Group Offices representatives, analysts and underwriters.

  • Collaborate with other Manulife teams to complete set-up request

  • Make sure premium have been coordinated with the billing and that payment reflects on the system

  • Initiates billing, publications and ID printing and coordinates mailing instructions to courier

  • Perform quality assurance to ensure set-up accuracy

  • Can provide support to either on shore counterparts and/or Alpha new issue if capacity permits

Our commitment to you

Our mission; to be a part of making Decisions Easier and Lives Better

A leadership team dedicated to your growth and success

A bold ambition and set of goals to be a leader in driving transformation in our industry

Our best. Every day.

Learn more about opportunities with us at

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact [email protected] .

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]