About Us
As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
Essential duties:
Customer Relationships (external and internal)
Communication with internal and external customers (both written and verbal) to be professional and consistent with our goal of providing excellent customer service.
Query Resolution
Ensure all billing and debt related queries are resolved in an efficient and professional manner which will conclude with timely payment of the invoices involved. Where there are possible delays the customer is to be informed. Where the query is referred to another business unit the team remains responsible for the resolution of the query until fully resolved and contacting the customer.
All queries to be resolved within agreed SLA’s.
Allocation of Payments
Ensure all payments are applied to customer accounts within SLA.
Ensure all duties in relation to the timely allocation of payments are undertaken daily and/or as required.
Data Entry
Ensure all manual billing forms are entered into the billing system daily with no carryovers or errors.
Sequence Reporting is used to follow up on missing AR19 forms to ensure all revenue is captured.
ASM / DPM Management & Co-ordination
To undertake the administration and coordination of Automatic Stamping Machines & Digital Postage Meters.
Projects
Actively participate in projects as and when necessary.
Participate in systems projects (including systems developments / enhancements, customisations and upgrades) or business related projects that interface with the Billing and Credit systems, so as to add value to the business and aid/support strategic business initiatives.
Team Membership
Actively assist the Manager and other members of the Accounts Receivable and Group Finance team to achieve deadlines and objectives across the wider team.
Personal Development
Keep skills and knowledge of Accounts Receivable practices up to date and recommend appropriate training to Manager to ensure that skills and knowledge continue to align with business requirements.
Continuous Improvement
Identify and eliminate inefficient work practices.
Continually monitor and review current practices and procedures including system processes and where necessary make recommendations in respect to enhancements.
Ensure a continuous improvement view of the end to end processes.
Health and Safety
Complies with the Company's health and safety policies and procedures. Takes action to improve the health and safety record of the workplace. Ensures equipment and work areas are well maintained.
Actively participates in training as required and supports local Action Group.
Takes personal responsibility for keeping themselves, co-workers and equipment free from mishaps.
Ensures timely and accurate reporting of any hazards or potential hazards so that they may be remedied. Doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
Qualifications:
- 1-3 years experience in an Accounts Receivable or similar role
- Knowledge of all areas of Account Receivable
- Some understanding of other Financial Operations roles
- Ability to work to deadlines and under pressure
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.
