Administrative Assistant - Scheduling

Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Please read more about New U Therapy Center & Family Services here: www.newutherapy.com

Job Responsibilities:

• Verifies patient insurance eligibility and benefit coverage;
• Review scheduled Intakes and Follow-Up appointments on Clinician calendars
• Review completed packets for compliance for scheduled patients for complete documentation and consent prior to scheduled visits
• Answers all inquiries and explains all the various services offered.
• Long inquiries on Referral Tracker, including contact and insurance information;
• Takes and enters all information, including contact and insurance information into system
• Track referral sources of new patients and maintain log for reporting.
• Manages scheduling of new and follow-up appointments for clinical providers.
• Obtain initial pre-authorization and concurrent authorizations from insurance for patients in treatment, enter into the system to ensure no gaps in coverage.
• Contact patient or guarantor and advise of financial responsibility: deductible, copays, co-insurance or other insurance payment responsibilities including out-of-network insurance options.
• Manage and update patients’ general information and medical insurance changes in the electronic system
• Coordinate and enter information for requests for patients’ records and other documents requests. Forwards to the appropriate provider with the records request for completion.
• Manage pharmacy and insurance medication authorization and refills
• Manages email and mail traffic, distributes accordingly.
• Scans, uploads, copies, and prints various documents.
• Maintains the front desk, reception, and waiting areas.
• Manages multi-line phone calls.
• Performs varied administrative and front desk duties for a medical office.
• Do customer service and sales.
• Creates and applies charges from the daily copay sheet and reconcile into the electronic system

Skills:

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Service Orientation - Actively looking for ways to help people
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Attention to Detail – Able to follow processes and routines
• Comprehension and Expression - The ability to comprehend and communicate information and ideas so others will understand
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Time Management - Managing one's own time effectively.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
• Computer Skills – Must be proficient in using common programs such as Microsoft Word and Excel, Google Docs, and be able to operate basic office machines such as a copier and printer.

Qualifications:

• Proven experience as a Virtual Assistant or relevant role
• Verification of insurance eligibility experience is required
• Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment
• Excellent phone, email, and instant messaging communication skills
• Excellent time management skills
• Solid organizational skills
• Knowledge of electronic health records
• Have customer service and sales experience
• English speaking preferred

Rate:
$3.00 per hour, full-time

Benefits:

• Possible raise of pay
• $10.00 per month for internet allowance assistance after 90 days
• Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation.
• Promotions
• Teleremote work

Core Values:

Apply now with your resume!

New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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