Role Overview
We are hiring a Remote Customer Service & Scheduling Representative to handle inbound customer inquiries and make outbound calls to existing customers for recurring service appointments. This role plays a vital part in ensuring smooth customer communication, accurate scheduling, and high levels of satisfaction.
Key Responsibilities
- Answer inbound customer calls related to service inquiries, appointment scheduling, and general support.
- Make outbound calls to existing customers to schedule recurring services.
- Use company tools (Nextiva, MarketSharp CRM, and Microsoft Teams) to log information, schedule appointments, and communicate with internal teams.
- Monitor call volumes and prioritize responses, especially during peak days (e.g., heavy rain causing high demand).
- Maintain accurate records of all interactions and follow-ups.
- Provide a professional, respectful, and detail-oriented customer experience.
Qualifications
- At least 1 year of experience in customer service, call center, or virtual assistant roles.
- Strong spoken and written English communication skills.
- Ability to manage high-volume calls (up to 500+ on peak days).
- Familiarity with CRM tools (MarketSharp is a plus) and VoIP systems like Nextiva.
- Tech-savvy with the ability to learn new systems quickly.
- Comfortable working U.S. business hours (Eastern Time).
- Reliable internet connection and a quiet home office setup.
Job Type: Full-time
Pay: Php42,000.00 - Php44,000.00 per month
Benefits:
- Work from home
Schedule:
- Evening shift
Work Location: Remote
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