Associate Service Transition Consultant

Key Responsibilities:

• Assist in developing service transition plans, checklists, and Operate readiness assessments for Projects and new Operate services.
• Support senior Service Transition members in coordinating transition activities across Implement, Operate, and Platform teams.
• Support collaboration with Implement teams to align Service Transition plans with the Scope of Work (SoW).
• Help ensure knowledge transfer from Implement to Operate is documented and executed.
• Monitor transition risks, issues, and actions, and escalate where necessary.
• Contribute to service support materials such as checklists, SOPs, and training guides.
• Participate in service review meetings and post-implementation assessments.
• Ensure compliance with defined service transition processes and standards.
• Maintain transition records in ITSM platforms (e.g., ServiceNow, JIRA).
• Support the onboarding of customers to standard Operate solutions and services.
• Assist in performing service transition checks to minimize risks of failure and disruptions during transitions.
• Contribute to the continuous improvement of the service transition process by adhering to standard operating procedures (SOPs) and providing feedback.
• Assist in managing the service transition queue in tools like Jira and Service Now.
• Assist in testing, automating, updating, and rolling out different LCP, JIRA, and Confluence solutions.

Required Qualifications and Experience :

• Education Background: Bachelor's degree in Information Technology, Computer Science, Engineering, Business Information Systems, or a related field.
• Experience:
• No prior work experience required; however, internships or academic projects related to IT Service Management, Service Delivery, or IT Operations are beneficial.
• Exposure to ITIL or a project delivery framework is a plus.

Core Technical Skills:

• Basic understanding of ITIL processes (particularly Service Transition and Change Management) and familiarity with Service Management tools such as Service Now, Jira, and Confluence.

Soft Skills:

• Strong communication, documentation, administrative, attention to detail, organizational, and problem-solving skills.
• Selected applicant will be subject to a background investigation, which will be conducted and the results of which will be used in compliance with applicable law.

Certifications and Licenses :

• Desirable: ITIL 4 Foundation Certification

Lemongrass Consulting is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, religion, color, national origin, religious creed, gender, sexual orientation, gender identity, gender expression, age, genetic information, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Lemongrass (lemongrasscloud.com) is a global leader in SAP consulting, focused on helping organizations transform their business processes through innovative solutions and technologies. With a strong commitment to customer success, Lemongrass partners with companies to drive their digital transformation journeys, enabling them to unlock the full potential of their SAP investments.

We do this with our continuous innovation, automation, migration and operation, delivered on the world's most comprehensive cloud platforms – AWS, Azure and GCP and SAP Cloud ERP. We have been working with AWS and SAP since 2010 and we are a Premier Amazon Partner Network (APN) Consulting Partner. We are also a Microsoft Gold Partner, a Google Cloud Partner and an SAP Certified Silver Partner.

Our team is what makes Lemongrass exceptional and why we have the excellent reputation in the market that we enjoy today. At Lemongrass, you will work with the smartest and most motivated people in the business. We take pride in our culture of innovation and collaboration that drives us to deliver exceptional benefits to our clients every day.