Are you a strategic thinker with a strong background in business operations, marketing, and customer experience? Do you have a passion for hospitality and lifestyle-driven ventures? We are looking for a Business Unit Head to lead and grow our dynamic team.
Job Summary:
As the Business Unit Head, you will be directly accountable for the Profit & Loss performance of the business unit. You’ll work closely with the Manager to strategize, plan, and execute initiatives across sales, marketing, and operations—ensuring target occupancy, revenue, and customer satisfaction are met or exceeded.
Key Responsibilities:
Strategic Leadership
- Oversee full P&L accountability of the business unit
- Collaborate with the Manager on business strategies to meet financial and operational goals
- Initiate and lead market research to identify and penetrate new markets
Sales & Marketing
- Lead yield management strategies to maximize revenue from rentals and other offerings
- Prepare the Guest Information Sheet
- Create business plans, financial forecasts, and market entry timelines
- Drive tenant success by integrating their sales goals into the broader strategy
- Discover growth opportunities both locally and internationally
Operations & Customer Experience
- Ensure smooth daily operations and high customer satisfaction
- Manage end-to-end customer experience, including inquiries, bookings, events, and lifestyle experiences
- Resolve customer concerns and spearhead business innovation
- Maintain strong coordination with operations and marketing teams
Finance & Admin
- Lead budget planning and cost control initiatives
- Review and refine policies, processes, and departmental functions
- Work closely with department heads to align goals and responsibilities
✅ Qualifications:
- Graduate of Marketing, Business, or a related course
- Minimum of 5 years relevant leadership experience in business operations, hospitality, or marketing
- Proven track record in strategic planning, customer experience, and team management
- Proficient in Tagalog and English with excellent business communication skills
- Strong social media and digital marketing know-how
- Creative, solutions-oriented, and thinks outside the box
Work Location: El Nido, Palawan
Job Type: Full-time
Benefits:
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
Expected Start Date: 08/15/2025
