The Role
Client Focus
- Execute daily HR Services operations with consistency and accuracy, ensuring adherence to established service level agreements (SLAs) and performance metrics.
- Deliver HR Services activities assigned through appropriate COE process support, including complex Tier 2 transactions requiring specialized knowledge and discretion.
- Manage ServiceCentral case resolutions in accordance with designated access levels and responsibilities, maintaining high standards of responsiveness, data integrity, and colleague satisfaction.
- Proactively engage and manage internal and external stakeholders with discipline, diplomacy, and transparency, ensuring value delivery and alignment throughout all stages of stakeholder interaction.
- Serve as a primary escalation point for HR Services-related issues, applying strategic problem-solving and urgency to resolve complex cases and ensure timely closure.
Teamwork
- Adhere to established HR Services processes to ensure consistency, quality, and compliance in service delivery.
- Collaborate actively on initiatives aimed at enhancing process efficiency, workload monitoring, and the successful execution of improvement projects.
- Identify and implement opportunities to optimize team performance, aligning proposed enhancements with stakeholder expectations and operational goals.
Integrity
- Ensure precise and compliant data entry for new hires and maintain up-to-date records for active colleagues in alignment with HR Information System (HRIS) protocols.
- Demonstrate unwavering commitment to data privacy, organizational trust, and ethical handling of sensitive information.
- Uphold transparency and accountability in all interactions, especially when managing escalations and stakeholder concerns.
Respect
- Continuously deepen HR expertise and subject matter knowledge to build trust and credibility across diverse stakeholder groups.
- Contribute to the enrichment of HR processes and enhance value-added services that foster a supportive, inclusive, and high-performing workplace culture.
- Demonstrate respect through active listening, cultural sensitivity, and a commitment to professional excellence in every interaction.
Excellence
- Participate in regular process reviews to evaluate current practices, identify areas for improvement, and implement enhancements that drive efficiency, compliance, and stakeholder satisfaction.
- Promote professional excellence by delivering high-quality, consistent HR services grounded in subject matter expertise, attention to detail, and a proactive service mindset.
- Take ownership of complex Tier 2 HR service activities, ensuring resolution through collaboration, documentation, and continuous learning.
The Requirements
- Bachelor’s Degree or equivalent in Human Resources, Business, or related field preferred.
- Previous experiences in global HR and payroll are required for this role
- Strong written and verbal communication skills.
- Ability to plan, prioritize, and manage workload effectively.
- Self-motivated with a proactive approach to problem-solving and service delivery.
- Strong team player with a “can do” attitude and ability to work independently.
- Proven ability to build and maintain effective working relationships across HR and stakeholder groups.
- High standard of customer care and service orientation.
- Methodical and organized approach to tasks.
- Quick learner, adaptable to change, and resilient under pressure.
- Working knowledge of Excel and Word preferred.
- Willingness to work on a rotating shift schedule.
WTW is an Equal Opportunity Employer
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