A Business Unit Manager holds a key leadership position responsible for driving the financial and operational performance of a multi-unit franchisee. This role requires a strategic mindset, effective decision-making, and strong people management skills to ensure the seamless execution of business objectives. The position plays a critical role in sustaining growth, enhancing customer satisfaction, and maintaining brand integrity across all locations.
1. Strategic Planning
Develop and implement forward-thinking strategies that drive sustainable business growth, enhance operational efficiency, and support market expansion. Design targeted programs to strengthen brand competitiveness and ensure continued relevance in a dynamic marketplace. Conduct comprehensive market analysis, competitive benchmarking and internal capability assessment to uncover growth opportunities, mitigate risks, and align initiatives with long-term organizational goals.
2. Financial Management
Conducts regular business reviews to evaluate key profitability drivers such as revenue streams, cost structures and operational efficiencies and translate insights into actionable strategies that improve financial performance. Utilize financial modeling, variance analysis, and performance metrics to identify trends, uncover risks, and drive informed decision-making.
3. Operational Oversight
Ensures standard operating procedures (SOPs) are in place and consistently adhered to. Actively monitors workflows, identifies inefficiencies, and recommends improvements or new operational strategies to enhance productivity and reduce bottlenecks.
4. Team Leadership
Builds high-impact teams by developing and engaging skilled professionals to support strategic gals. Cultivates a high-performance team by providing continuous coaching and mentoring. Must be an innovation driver that encourages new ideas and continuous improvement.
5. Franchise Relations
Builds and sustains strong partnerships with franchisees to drive mutual growth and operational success. Foster collaborative relationships with franchisees to support long-term business expansion and brand alignment. Serve as a strategic liaison between the franchisor and franchise network, ensuring operational excellence, and growth objectives. Proactively support franchisees through training, and ongoing engagement initiatives that promote consistency, innovation, and long-term business success. By cultivating a collaborative ecosystem, this role drives scalable expansion while reinforcing brand integrity across all locations.
6. Performance Monitoring
Track and report on financial and operational performance of franchise stores. Ability to gather and analyze information within the trading business area to identify and leverage growth opportunities.
7. Problem Solving
Leverage critical thinking and data-driven strategies to resolve issues, evaluate alternatives and implement effective solutions. Utilize structured frameworks such as root cause analysis. Continuously monitor outcomes and apply insights to refine processes, reduce inefficiencies and foster a culture of continuous improvement across teams and project.
Qualifications:
- Must have at least three (3) years of managerial experience in the food industry
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Solid understanding of financial principles (Budgeting, forecasting, P&L)
- Strategic thinking and problem-solving capabilities
- Ability to adapt to dynamic environments and manage change effectively
- Amenable to deployment or assignment to any location as needed
- Exposure on a franchising system is an advantage
Job Type: Full-time
Benefits:
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
