Client Service Representative (Surallah)

JOB SUMMARY:

Responsible for providing administrative and clerical support related to the processing of loans and issuance of branch documentations in accordance with regulations policies, procedures, and strategies.

Job Description:

• Responsible for providing assistance to customers by helping customers with their loan applications, resolving complaints and issues, as well as providing status of their accounts and loan applications
• Responsible for payment confirmation and tele-collections of past due accounts
• Responsible for ensuring completion of Credit loans documentation
• Conducts initial credit investigation activities such as initial credit test using Credit Scoring Tool and CMAP/NFIS/TU. Performs initial call out verification of loan applications
• Accountable for maintaining and organizing customer file and conducts regular encumbrance and documentary compliance monitoring

Duties and Responsibilities:

Client Relations

• Responsible for timely feedback to clients and agents regarding loan application status
• Observes application management turnaround time standard when it comes to giving feedback to clients and agents
• Addresses customer queries regarding loan products with mastery
• Handles complaints and executes issues resolutions
• Conducts IPG (Terms and Conditions) Discussions and discuss availability of online payment options

Booking

• Acquires new clients through online platforms and marketing
• Achieves targeted client retention targets (Reloan/Churn)
• Achieves required targets for client walk-in conversions

Credit Evaluation Administration

• Ensures credit documents are complete and validated
• Performs initial Credit Test using Credit Scoring Tool, CMAP/NFIS
• Conducts phone references as part of initial credit background investigation

Administrative

• Acts as Administrative Officer (AO) reliever. In the absence of the AO, ensures the regular deposits of cash and check collections, maintains proper cash handling in terms of disbursements and liquidation, implements the on-line Accounting System, ensures that all transactions are properly approved, clarified, and encoded, and ensures the daily recording and transmittal of data transfer to head office as well as the daily update of transaction in the branch
• Facilitates and ensures completeness of loan contracts and other necessary documents
• Timely and Accurate Encoding of Loan Application in the System
• Processes Chattel Mortgage Contract (CMC) for notarial at Bureau of Internal Revenue (BIR), Register of Deeds (ROD) and LTO for encumbrances
• Segregates, turns over the original LTO Car Registration (CR)/OR to the Administrative Officer (AO) for safekeeping
• Transmits the original copies of the Promissory Note/Disclosure statement and duplicate copy of the CMC, LTO CR/OR to Head Office Treasury/Customer Fulfillment Group
• Maintains accurate and systematic records management for easy retrieval of Customer Folders
• Prepares inventory records of all accountable and non-accountable forms and other pertinent documents

QUALIFICATIONS AND REQUIREMENTS:

• Candidate must possess at least Bachelor's Degree in any field of study; business course degree or technical courses related to Credit and Collection
• Communication Skills (oral and written)
• Attentive to details, acts quickly, has sense of urgency, able to meet deadlines.
• Tactful, respectful, courteous, and polite in dealing with clients, dealers, and agents
• Basic knowledge of computers (Microsoft Work & Excel)
• Willing to work in Surallah

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift

Ability to commute/relocate:

• General Santos, South Cotabato: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)