This role’s purpose is to facilitate the technical/customer support requirements within the MSL team and ensure our customers are always looked after with the highest level of service in mind. Key areas include working with the core technical/service team to diagnose and resolve critical issues with our products and services, with a key focus on remote diagnostics and proactive technical strategies.
- Have a technical aptitude.
- Excellent first hand knowledge of networking skills including TCP/IP,ADSL, WIFI & VPN
- Experience working with Windows & Microsoft systems and programs
- Experience using ticketing systems and knowledge on triaging, front line support etc (desirable)
- Demonstrates a structured, data and process driven approach to team operations.
- Strong understanding of POS and hospitality practices and environments.
- Strong relationship management and influencing skills with internal and external stakeholders.
- Excellent written and verbal communication skills.
- Passion for customer service best practices.
- Ability to manage concurrent and competing priorities.
- Ability to effectively communicate with technical and non-technical personnel.
- Extensive hands-on experience delivering software application/product support using a ticket or task management system(desirable).
- Both analytical and logical in approach.
- Can demonstrate patience and empathy.
- Excellent knowledge and understanding of MSL products (desirable).
- Ensure a safe and risk-free work environment for your team through observation of risks, team well being and adherence to incident and risk management procedures.
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Benefits:
- Health insurance
- Paid training
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
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