Job Summary:
The Clinical Intake Representative is responsible for greeting and registering patients, verifying insurance, HMO, collecting necessary documentation, and ensuring a smooth patient intake process. This role serves as the first point of contact for patients in a primary care clinic, ensuring a welcoming and efficient experience.
Key Responsibilities:
1. Patient Registration & Intake
- Greet patients and assist them with check-in and check-out processes.
- Verify patient demographics and update electronic medical records (EMR).
- Collect required documents such as ID, insurance cards, and consent forms.
- Explain clinic policies, procedures, and financial responsibilities to patients.
2. Insurance Verification & Billing Support
- Verify insurance / HMO coverage, eligibility, and copayments before patient visits.
- Inform patients of out-of-pocket costs and payment options.
- Collect copays, deductibles, and outstanding balances at check-in.
- Work closely with the billing department to resolve insurance discrepancies.
3. Appointment Scheduling & Coordination
- Schedule, reschedule, and confirm patient appointments.
- Ensure proper coordination with healthcare providers and specialty referrals.
- Communicate appointment reminders and follow-up instructions to patients.
4. Patient Experience & Communication
- Provide excellent customer service and address patient inquiries professionally.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Assist with language interpretation services if needed.
5. Administrative & Clerical Duties
- Maintain accurate patient records in the EMR system.
- Prepare and distribute intake forms, consent documents, and medical history forms.
- Monitor and manage the clinic’s waiting area, ensuring a comfortable patient experience.
- Assist in handling incoming calls, emails, and messages related to patient intake.
Qualifications & Requirements:
Education & Experience:
- Health allied graduate.
- Associate’s degree or certification in medical administration or healthcare-related field preferred.
- 1-2 years of experience in a healthcare setting (front office, registration, or medical receptionist).
Skills & Competencies:
- Strong knowledge of medical terminology and insurance verification processes.
- Proficiency in electronic medical records (EMR) systems.
- Excellent customer service, communication, and problem-solving skills.
- Ability to multi-task and work in a fast-paced clinic environment.
- Strong attention to detail and data accuracy.
Job Types: Full-time, Permanent
Pay: Php17,000.00 - Php19,000.00 per month
Benefits:
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Work Location: In person
