Cloud Engineer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

• Cloud Center of Excellence (CCOE) at Sunlife is seeking for a Cloud Engineer - Partner Engineering who can work with a skilled team of Cloud Engineers and help deliver better & efficient cloud platform solutions to our consumers.

• This is a great opportunity to work with a highly skilled team of Cloud Engineers and work with them in ongoing Engineering initiatives with our partner stakeholder group and help our consumers to onboard to Cloud.

Preferred skills (heading) / Compétences particulières (titre)

• Cloud Certification with one of the public cloud providers (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer, or equivalent). 

• Strong communication skills with the ability to build customer confidence and establish trusted partnerships. 

• Ability to create and deliver technical documents, artifacts, and documentation (e.g., architecture diagrams, runbooks, process flows). 

• Analytical mindset with the ability to troubleshoot complex issues and translate technical challenges into business impacts. 

• Experience with monitoring and logging tools (e.g., CloudWatch, Splunk, Datadog) for performance optimization and incident management. 

• Familiarity with Agile methodologies and tools (e.g., Jira, Confluence). 

• Experience with multi-cloud environments and hybrid cloud architectures. 

• Knowledge of financial services or insurance industry regulations and compliance requirements (e.g., GDPR, HIPAA, PCI-DSS). 

• Experience with database management and optimization in cloud environments (e.g., RDS, DynamoDB). 

• Strong problem-solving skills and the ability to think quickly under pressure. 

Qualifications (heading) / Compétences (titre)

• University degree/college diploma in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent work experience. 

• 3+ years of relevant work experience in server administration, cloud solution administration, or cloud engineering in an enterprise environment. 

• Proven experience with AWS services such as EC2, S3, RDS, CloudFormation, CloudWatch, and VPC. 

• Proficiency in programming and/or scripting languages such as Python, Perl, Java, Bash, or Ruby. 

• Strong knowledge of cloud-based platforms (AWS, Azure, GCP) and services, including IAM roles, permissions, and security policies. 

• Hands-on experience with DevOps practices and tools (e.g., CI/CD pipelines, Terraform, Jenkins, Ansible). 

• Experience with containerization technologies (e.g., Docker, Kubernetes) is a plus. 

• Knowledge of networking concepts (e.g., DNS, TCP/IP, firewalls, load balancers) and security best practices in cloud environments. 

• Familiarity with serverless computing (e.g AWS Lambda, Azure Functions), and event driven architectures.

Responsibilities (heading) / Responsabilités (titre)

• Support Sunlife consumers in onboarding to the cloud, provisioning environments, developing roles, and building a seamless onboarding process. 

• Manage critical cloud accounts, address cloud request tickets, and act as a liaison between Application Owners and cloud service providers. 

• Assist partners in prototyping, demonstrating, and integrating products in customer environments. 

• Consult and advise consumers on AWS services, best practices, and cost optimization strategies to ensure efficient cloud adoption. 

• Design, implement, and maintain scalable, secure, and highly available cloud infrastructure solutions. 

• Collaborate with cross-functional teams to automate cloud operations and improve system reliability. 

• Monitor cloud environments for performance, security, and cost efficiency, and implement corrective actions as needed. 

• Participate in engineering escalated on-call rotations to provide 24/7 support for critical cloud platforms. 

• Be an active member of an Agile development team, participating in daily stand-ups, sprint planning, and retrospectives. 

• Provide regular status updates, highlight issues, and propose solutions to blockers during team meetings. 

• Develop and maintain documentation for cloud architectures, processes, and procedures. 

• Stay up-to-date with emerging cloud technologies and trends, and evaluate their potential impact on Sunlife’s cloud strategy. 

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