Job Title: Collections Agent (Property Management)
Work Schedule:
- US Central Time
- 8 hours per day, full time
- Weekend availability (as needed)
Compensation: $3.75/Hour
Key Responsibilities:
- Handle inbound and outbound calls regarding payment arrangements, balance inquiries, bill explanations/disputes, and other account-related questions
- Respond to residents across multiple communication channels, including the tenant portal, email, and SMS.
- Audit payments made through the tenant portal and rent money orders.
- Monitor and respond to voicemails promptly, taking appropriate action based on residents’ requests.
- Perform administrative and collections-related tasks such as updating records in the system, sending notices, and processing necessary paperwork.
Qualifications and Requirements:
- Experience in real estate/property management/construction is an advantage
- Knowledge of Salesforce is preferred but not required.
- Should have billing or collections-related experience
- Proficiency in Google Sheets and Microsoft Excel.
- Strong listening, probing, and multitasking skills
- Demonstrates good work ethic, quick learning ability, and openness to training
- Flexible and able to work as part of a team
- Main and backup devices required
Job Type: Full-time
Pay: From Php214.00 per hour
Benefits:
- Work from home
Work Location: Remote
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