About Us
Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
About the Role
Shop is the curated marketplace section within our app, where users can discover and purchase value-added products and services, from vouchers to lifestyle deals. It’s a growing revenue stream and an important touchpoint for user engagement. As the Commercial Associate, you’ll be responsible for shaping what we sell, how we sell it, and how we drive performance across traffic, conversion, and sales.
What you will be doing:
- Own the day-to-day operations of Shop, including SKU selection, pricing, margins, and inventory tracking
- Analyze performance metrics (traffic, conversion, and sales) and make data-driven decisions to optimize outcomes
- Lead internal reviews of product performance and commercial ROI
- Plan and execute campaigns, promotions, and EDMs in partnership with the marketing team
- Coordinate closely with Finance (to ensure healthy unit economics), Operations (to ensure fulfillment and logistics), and Product (to improve UX and feature rollout)
- Continuously seek new opportunities to grow revenue, improve customer experience and increase adoption on Shop
- Support and scale other adjacent revenue streams beyond Shop, including digital add-ons, upsells, and partner offers within the app
- Contribute to the development and execution of our loyalty program, driving user engagement and repeat purchases through Shop and related channels.
What you have:
- A strong commercial mindset with a keen eye for pricing, margins, and growth opportunities
- Comfort working with data — you can independently pull insights and act on them
- Ability to manage multiple SKUs, vendors, or product lines with attention to detail
- Clear communication skills and confidence working cross-functionally with Finance, Ops, and Product
- A proactive, ownership-driven attitude — you don’t wait for things to happen, you make them happen
- Bonus: experience with e-commerce platforms, merchandising, or digital campaign planning (e.g. EDMs, in-app promos)
Preferred Qualifications
- Strong analytical skills with proficiency in Excel/Google Sheets; experience with SQL, Looker, or other BI tools is a plus
- Familiarity with online merchandising, pricing strategies, and performance tracking
- Experience working on cross-functional projects involving product, marketing, and operations teams
- Comfortable in a fast-paced, ambiguous environment — ideally with startup or scale-up experience
- Excellent organizational and project management skills
Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
To all recruitment agencies: Circles.Life will only acknowledge resumes from agencies specifically retained for the role.
We regret to inform you that only shortlisted candidates will be contacted for interviews.
