QUALIFICATIONS:

Bachelor's degree or equivalent in any related field.
Previous experience of at least 2 years in customer service and technical support roles.
Preferably with background in construction industry.
Strong customer service orientation and excellent communication skills.
Technical proficiency in troubleshooting hardware, software, and technical issues.
Knowledge of relevant computer systems, applications, and tools.
Ability to learn and understand complex technical concepts.
Willing to do field work.
Can start ASAP.

DUTIES AND RESPONSIBILTIIES:

Interact with customers to address technical inquiries and general questions.
Escalate complex issues to the appropriate department or manager when necessary.
Acquire in-depth knowledge of the company's products and services to provide accurate information to customers.
Provide technical support by resolving customer complaints or concerns promptly and professionally and ensuring positive customer experience.
Manage technical service groups (plumbers and technicians); prepare weekly service schedules and ensure timely dispatch of technical personnel.
Conceptualize and conduct product training (independently or in collaboration with Principals / Suppliers) to technical service groups and Sales teams to keep them updated on new products and technologies.
Supervising day-to-day operations in the customer service department and responding to customer issues and concerns via different channels (face-to-face, phone-in, SMS, website/online) in a timely manner

HEAD OFFICE:

SHOWROOM OFFICE:

Job Type: Full-time

Pay: Php22,000.00 - Php25,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Ability to commute/relocate:

Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

Work Location: In person

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CSTO - Customer Service and Technical Officer (Field Work)

CUSTOMER SERVICE / CUSTOMER SERVICE DEPARTMENT