Customer Care Ambassador
Cebu IT Park, Cebu City
Work Setup: Onsite
Employment Type: Full-Time, Regular
Looking to kick-start your career in customer service? Join our growing team as a Customer Care Ambassador and be part of an organization that values learning, growth, and people-first service.
Core Responsibilities
- Handle support tickets and live chat
- Troubleshoot basic hosting issues
- De-escalate difficult customers
- Escalate complex cases to senior staff
- Follow-up to ensure resolution
- Meet response time & CSAT targets
Required Qualifications
- 2+ years CS experience (any industry)
- Intermediate computer & internet skills
- Independent, empathetic, and patient
- Open to night/weekend shifts
- Willing to learn web hosting
Key Skills
- Excellent written English
- Conflict resolution & calm under pressure
- Problem-solving & attention to detail
- Multitasking & 40+ WPM typing
- Willing to learn new tools & tech
Other Requirements
- Uphold confidentiality and company policies
- Be reliable, professional, and office-based only
Job Type: Full-time
Pay: Php16,000.00 - Php30,000.00 per month
Benefits:
- Company Christmas gift
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- This is an office-based role with night and weekend shifts. Are you open to this kind of schedule?
- Have you worked in a technical support or web hosting environment before? (Not required but helpful)
Work Location: In person
Expected Start Date: 08/02/2025
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