Note: For interested applicants, we strictly encourage you to submit your application through this link:_ https://bit.ly/1avtalentcommunity?r=qr_
Job Summary
Attend to passenger needs and requirements based on company policies and procedures within the assigned area.
Role Functions and Responsibilities
- Ensure that 1Aviation’s Mission and Vision are achieved.
- Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
- Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check — in counters; Attend post flight briefing.
- Observe on-time opening and closing of counters / gates as required by the Carrier.
- Maintain cleanliness and orderliness of counters/gates at all times.
- Attend to guest’s inquiries and provide assistance and solution based on company policies and procedures.
- Handle flight disruption related issues within authorized parameters and established standards. Escalate to station management issues / challenges beyond authority.
- Generates ancillary reports and ensure all irregularities are recorded.
- Prepare documents and endorse special handling guests to designated personnel.
- Prepare Sales report and handle cash collections / sales for safekeeping and bank remittances for deposit.
- Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reasons.
- Perform other tasks as may be assigned by immediate superior.
Qualifications
- Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
- Preferably with work experience in a Customer Service environment
- Ability to provide outstanding customer service in a fast-paced airport environment
- Proficiency in the English language, ability to collaborate and communicate effectively
- Ability to address passenger needs with a positive and solution-oriented approach
Job Type: Full-time
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Education:
- Bachelor's (Preferred)
Experience:
- Customer Service Representative: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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