Job Description:
Are you a skilled customer service with a passion for delivering excellent support? Do you have exceptional English communication skills and the ability to turn every customer interaction into a great experience? If so, we want YOU on our team!
Essential Responsibilities:
- Assist customers in navigating our platform with technical support expertise.
- Collaborate with the team to maintain a positive, dynamic, and customer-first work environment.
- Play a key role in building customer loyalty and retention.
- Provide after-hours customer support to US merchants.
- Creating terminal file builds and gateways.
- Pulling various documents and reports.
- Assisting with follow-up calls to customers.
Qualifications:
- Has a pleasing personality and can work well in a team.
- Has at least a year experience in BPO customer service.
- Knowledge on Troubleshooting and can walkthrough series of actions to resolve issues is a plus.
- Excellent conversational English—can engage and connect with customers effortlessly.
- Proficiency in MS Excel and MS Word.
- Has the basic technical Proficiency.
- Willing to relocate in Davao and can work onsite
- Amenable to work in night shifts and shifting schedules.
How to Apply:
If you meet the qualifications and are ready to make an impact, kindly send us your resume and an impressive cover letter highlighting your customer service experience to [email protected]
Job Type: Full-time
Pay: Php28,000.00 - Php40,000.00 per month
Benefits:
- Company events
- Health insurance
- Opportunities for promotion
Language:
- English (Preferred)
Work Location: In person
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