DUTIES/RESPONSIBILITIES
Respond to customer inquiries via phone, chat, or email in a courteous and professional manner
Assist with order placement, modifications, cancellations, returns, and exchanges
Guide customers through product selections, sizing, and fit using brand tools
Promote and enroll customers in the Member Rewards program
Resolve complaints and service issues promptly and effectively
Accurately process payments, credits, and adjustments
Document customer interactions following company standards
Escalate complex issues to appropriate departments as needed
Maintain knowledge of current promotions, policies, and product lines
EXPERIENCE
Atleast Six(6) Months of BPO experience
QUALIFICATIONS
No experience is good as long as with good to excellent communication skills
Excellent verbal and written communication skills
Strong problem-solving and multitasking abilities
Proficient in basic computer systems and customer management tools
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
Application Question(s):
- Do you have at least 1 year of experience in customer service or order entry?
- How would you rate your verbal and written English communication skills?
- This job may involve multitasking and managing a high volume of customer interactions. Are you comfortable working in that kind of environment?
Language:
- English (Preferred)
Work Location: In person
Application Deadline: 07/28/2025
Expected Start Date: 07/31/2025
