Job Description:
We are looking for a reliable and detail-oriented Customer Service & Admin Assistant to join our team. This role combines excellent customer support with administrative tasks to help ensure smooth daily operations. The ideal candidate is organized, excellent time management skills, ability to work independently, and has strong communication skills.
Key Responsibilities:
Customer Service
- Respond to customer inquiries in a timely and professional manner
- Handle feedback, complaints, and escalations with empathy and problem-solving skills
- Maintain accurate customer records
- Follow communication procedures, guidelines, and policies
- Understanding our products thoroughly to address customer inquiries
- Processing orders, forms, applications and requests
Administrative Support
- Perform data entry
- Manage and organize files, documents, and records (digital)
- Prepare reports, manage schedules, and assist with office coordination
- Support internal teams with administrative tasks as needed
- Maintain and update databases and spreadsheets
Qualifications
· 1+ years’ experience working with EXCELLENT customer support
· High school diploma, general education degree, or equivalent
· Above average English comprehension and communication skills
· Ability to multitask and assist customer with multiple requests.
· Comfortable using and navigating multiple tools on a computers
· Has Appointment Setting/Scheduling Experience is PLUS
· Highly flexible and adaptable to changes and improvements
Perks and Benefits:
- Medical Reimbursement plan
- HMO upon regularization
- Signing bonus
- Referral bonus (if applicable)
-Paid Time-off upon regularization
- Team Outing and Company events
NOTE: THIS IS NOT A WORK FROM HOME SET-UP.
Job Type: Full-time
Pay: From Php20,000.00 per month
Application Question(s):
- Rate your English communication skills between 1 to 10.
- Are you willing to work onsite, GY shift, during holidays and on weekends?
- Are you living currently in Dumaguete or in any nearby town?
Experience:
- Customer Support Representative: 1 year (Preferred)
Work Location: In person
