BASIC FUNCTIONS: This position performs simple data management and analysis tasks within a specific functional area or data type. Requires moderate communication with data sources and contacts.
Accountabilities:
- Accurately and efficiently collect information from IDN Healthcare websites and data enter into an internal online application
- Perform Web research to validate and enter the most accurate record
- Research executive contacts from IDN sites and enter into an internal online application
- Provide documentation for data and processes performed
- Convey/communicate information by statement or suggestion
- Directly impact the business through responsibility for quality of services provided by self or others
- Responsible for research, resolution, and responding to questions and problems via email in accordance with service level requirements, while providing excellent customer experience
- Adherence to corporate policy regarding authentication, data security, and record retention
- Navigate multiple systems and internal tools for research and documentation
- Research any client issues and escalate to Supervisor if a larger issue is identified
- Instill confidence in customers through problem solving skills and strong customer service delivery
Qualifications:
- Healthcare Background strongly preferred
- Bachelor Degree holder
- Strong analytical skills and reading comprehension
- Solid research skills with ability to locate, extract, organize, and synthesize information from multiple sources
- Skillful in navigating the web to locate, verify, and compile relevant information from credible sources
- Able to multitask
- Excellent English written and verbal communication skills
- Self-Motivated to work in a goal driven environment
- Attention to detail is a must
- Ability to perform repetitive actions daily without affecting attention to detail
- Ability to make judgment calls based on pre-set criteria and experience
- Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints
- Must be extremely adaptable and be able to stay focused
- Must be able to adapt to intense workloads, schedules, and rapidly changing situations with a sense of urgency
- Must possess a keen interest in pursuing responsibilities aligned with technical functions and innovation
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