ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account Specific Roles and Responsibilities
Loan Processing & Data Entry
- Process loan applications using the customer-specific tool
- Ensure all loan-related data is entered accurately and promptly in client systems, with strong attention to detail due to the financial nature of the work
Documentation & System Updates
- Maintain thorough and up-to-date records of each loan transaction in the client’s tools and systems
- Ensure all communications and actions are documented immediately and correctly
Email & Coordination
- Respond to all emails from clients and stakeholders in a timely and professional manner
- Collaborate closely with team members, clients, and external partners to ensure smooth loan processing
Requirements
- At least 1 year of BPO work experience
- Financial background is a plus
- Excellent verbal & written English skills
- Has email support experience
- Amenable working onsite in Makati
- Willing to work night shift
Benefits
What Can We Offer You?
- Competitive salary and benefits
- Health Insurance with free dependents
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment to You
- Stong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
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