PROJECT NAME: Business Transformation
POSITION TITLE: Business Transformation Manager
WORK SETUP: Hybrid
Responsibilities:
- Provide a Cluster leadership role, can lead their organization on a continuous journey of sustained improvement
- Innovate with the client to drive value to both Accenture and Client
- Support & monitor operation to make it measurable, Repeatable and predictable
- Transform organization to create system and process for Noise Less Deliver.
- Create client centric roadmap and transform organization to intelligent operation.
- Implement systems and processes that deliver improvement toward 100% conformance to customer requirements.
- Engaging upfront in solutioning & transitioning of deals to enforce rigor and day 1 stable. And initiative process re-engineering and automation initiatives aligned client expectation like Green SLA, Higher Productivity, Transparency in Process outcomes, etc
- Ability to motivate, counsel, and constructively deal with people at all levels. Ability to supervise and manage large team and organization.
- The key responsibilities include driving the Strategic Transformation Plan aligned with Client & business expectation at the Strategic, Tactical & Operations level
- Design solution (Automation & Process improvements) that are modular and can be replicated and look for replication opportunities for solution being developed.
- Provide support towards continuous Improvement programs like Six Sigma across various functions to create and enhance value to clients.
- Coach, train and deploy human centered thinking based on Design thinking concepts
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends
Project/Team Location: Taguig Uptown Bonifacio Tower 3
SKILL AND QUALIFICATIONS:
- Bachelor, Masters or Ph.D. in Business, Statistics, Math, Comp Sci, Econ, Physics, Engineering or related scientific disciplines
- Work experience of up to 5 years of relevant experience of leading and performing as a business transformation lead or advisor in BPO or service sector with hands on experience handling data driven decisions
- Experience in statistical tools, RPA and related projects in RPA, Project Management and demonstrated strong understanding of Process modeling tools and concepts.
- Ideally a certified Black Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.).
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