SparkSuccess at FGC+!
Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.
Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and help each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.
Here, you are more than just an employee- you are part of a team where you can truly thrive and make a difference.
About the Job:
We’re looking for highly detail-oriented and reliable individuals who take ownership of their clients’ success and enjoy contributing to continuous improvement. In this role, you’ll be responsible for monitoring orders and delivery performance, identifying trends and patterns, and using insights to optimize results. You’ll work across various technology platforms, regularly communicating with Operations, Compliance, and Management teams, while also collaborating weekly with our Network Partners who execute the daily deliveries. If you’re proactive, analytical, and passionate about making a meaningful impact, this is the perfect opportunity for you.
What You'll Do:
- Undergo training to fully understand all aspects of assigned client delivery programs.
- Build familiarity with Network Partners (NPs) and their role in maintaining service standards.
- Review client-specific SLAs and KPIs to ensure clear expectations and performance benchmarks.
- Establish and maintain communication with internal teams, clients, and Network Partners.
- Use various platforms (Order Entry, Monitoring Boards, Dashboards, Ticketing, etc.) to audit delivery performance.
- Take full ownership of the performance and success of your assigned client programs.
- Join weekly team meetings, Network Partner calls, and periodic client check-ins.
- Validate orders to ensure accuracy and billing readiness by checking key fields.
- Pull reports and create weekly performance summaries highlighting service gaps, improvement opportunities, and recurring issues.
- Communicate needed adjustments in processes or design to enhance client service or reduce costs.
- Respond to incoming tickets, calls, and messages from suppliers and customers nationwide.
- Dispatch incoming orders by matching them to the correct driver and location.
- Troubleshoot delivery issues by coordinating with drivers and updating relevant information.
- Provide accurate, timely updates to customers regarding order and driver status.
- Identify and suggest process or tech improvements to increase efficiency.
- Consistently deliver high-quality customer service across all touchpoints.
- Perform other relevant tasks as needed and appropriate to the role level.
What You'll Bring:
- Bachelor’s degree or higher in Business, Logistics, Communications, or a related field is recommended (preferred but not required).
- Knowledge of medical logistics or experience in a healthcare delivery environment is highly preferred.
- Previous experience in a customer service role with a strong focus on client satisfaction.
- Experience working with CRM, ERP, or similar platforms to manage client or operational data is preferred.
- Familiarity with helpdesk/ticketing software (e.g., Zendesk, Freshdesk, Teamwork) is a plus.
- Proficient in Microsoft Excel, with the ability to format reports and analyze data.
- Background in transportation, delivery services, or logistics is a strong advantage.
- Excellent communication skills, both written and verbal, with the ability to interact professionally across all levels.
- High attention to detail and accuracy in reviewing and entering information.
- Strong adaptability in a fast-paced, evolving environment.
- Technological proficiency and confidence navigating multiple tools and systems simultaneously.
What We Offer:
At FGC+, we believe that every person yearns to fulfill their potential. “Igniting possibility” is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.
We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market competitive total compensation/rewards package including:
- Day 1 HMO
- Competitive base pay with incentives and allowances
- Payment of all statutory government benefits
- 25 days of annual paid leave
- 13th month pay
- Onsite medical support
- Skills and training development programs
- Employee Engagement Events
- Employee Referral Program
A million possibilities are waiting to be ignited. Click "Apply Now"!
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third-Party Agency Notice:
FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE’s will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.
Job Types: Full-time, Permanent
Pay: Php18,000.00 - Php20,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Application Question(s):
- Do you have experience using CRM or ERP platforms to manage client or operational data? If yes, please specify which systems you've used.
- Are you proficient in Microsoft Excel, particularly in formatting reports and analyzing data?
- Do you have experience in the transportation, delivery services, or logistics industry?
- Are you familiar with helpdesk or ticketing software (e.g., Zendesk, Freshdesk, Teamwork)? If yes, please list the tools you've worked with.
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
