- Responsible for the timely dispatch of the SOs and tickets to the assigned area; close coordination with the area managers or/and team leaders for the completion of dispatch
- Closely communicates with the field personnel, monitors and answers incoming call for the update status of SOs and tickets
- Accurately prepares the reports of all completed/closed SOs and tickets. Coordinates with the area manager or/and team leaders for those field personnel who have not given updates on their respective dispatched SOs and tickets especially for those work that are highly prioritized
- Regularly checks the IPMS and WMO for any remaining or updated SOs and tickets that need to be accomplished for the day; ensures to give timely updates on the status of the dispatched SOs and tickets.
- Should be able to monitor the SOs and tickets that are nearly to go beyond the required SLAs set by the client
- Prepares the summary of all dispatched SOs and tickets for the day for submission the client
- Closely coordinates with PLDT counterparts for the updates or/and verifies info in the SOs and tickets
- Performs other clerical and dispatching duties as may be assigned from time to time
Job Types: Full-time, Permanent
Benefits:
- Life insurance
Language:
- English (Preferred)
Work Location: In person
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