Job Title: eCommerce Customer Support (Full-Time – UK Shift)
Location: Office-based (Buhangin Davao), Full-Time
Work Hours: 8:00 AM – 4:30 PM UK Time (3:00 PM – 12AM PH Time)
Salary: Competitive – To be discussed during interview
About the Role:
We are looking for a dedicated and detail-oriented eCommerce Virtual Assistant to support a UK-based wholesale eCommerce business. This role requires experience in managing orders, coordinating with team members, and communicating with customers via email and calls.
You’ll be working alongside a remote team, handling essential admin tasks and customer service duties. If you're tech-savvy, highly organized, and passionate about eCommerce, we want to hear from you.
Key Responsibilities:
- Manage Shopify orders, product details, updates, and fulfillment
- Handle customer inquiries via Outlook email and phone calls
- Update and manage task boards using Trello or ClickUp in real-time
- Maintain clear and structured process documentation in Microsoft Word
- Communicate and collaborate with team members via Microsoft Teams
- Use WhatsApp Business for quick coordination and status updates
- Assist in inventory checks, purchase orders, and logistics as required
- Support with discount pricing, bulk order setup, and product data updates
- Track daily tasks, log reports, and help maintain business flow
Minimum Qualifications:
- At least 1 year of experience in eCommerce, preferably with Shopify
- Excellent written and spoken English (neutral or UK-accent friendly)
- Fast and accurate typing speed using Outlook or similar platforms
- Strong familiarity with Trello, ClickUp, or similar task management tools
- Proficiency in Microsoft Word, Excel, and basic data handling
- Ability to handle inbound/outbound calls professionally
- Organized, detail-oriented, and self-motivated
- Able to work independently and in a team environment
- Willing to work UK time shift (3PM–11:30PM PH time)
- Based in or near Davao (onsite office-based setup)
Preferred (Not Required, but a Plus):
- Background in wholesale, B2B, or logistics support
- Familiarity with bulk pricing, product bundling, and PO processing
- Experience in handling customer returns, refunds, or eCommerce CRM systems
How to Apply:
Please send the following to [email protected] with the subject line:
“eCommerce Support – [Your Full Name]”
- Updated CV/Resume
- A 1-2 minute video introduction highlighting your relevant experience
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Paid training
- Pay raise
Ability to commute/relocate:
- Davao City 8000 P11: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you have Ecommerce Customer Support Experience?
- This is onsite role, Are you committed to work in office?
- Can you read the Job description and instruction carefully? Please send your video introduction here.
Work Location: In person
Expected Start Date: 07/25/2025
