A. Customer Service:
1. Greet patients, healthcare providers, and visitors warmly and professionally.
2. Answer phone calls, respond to pages, and manage inquiries promptly and accurately.
3. Assist patients with check-in and check-out procedures, ensuring all required forms are completed.
4. Address any questions or concerns they may have about their visit or procedures.
5. Familiarization of Tests and Diagnostic Procedures.
B. Appointment Scheduling:
1. Schedule and endorse confirm appointments for diagnostic tests and laboratory services.
2. Ensure all transactions are accurate and provide the patient with a confirmation if necessary.
3. Notify patients of any changes or delays in their appointments.
C. Administrative Support:
1. Manage patient records, ensuring accurate data entry and confidentiality.
2. Handle billing and payment processing.
3. Assist doctors with patient exams, including APE, check-ups, and neuropsychological tests.
4. Ensure that all patient results are thoroughly reviewed for accuracy before being released to the patient, including verifying all patient details.
5. Ensure Google Sheets are completed daily with relevant details.
6. Review all transactions and ensure they match the recorded sales.
7. Prepare daily sales reports to monitor revenue and ensure the secure handling of all financial transactions.
D. Coordination and Communication:
1. Coordinate with laboratory staff to ensure timely and efficient patient flow.
2. Inform the patient of the fasting schedule.
3. Clearly outline each step of the procedure to the patient, using simple and understandable language.
4. Make sure to address any specific concerns or questions they have about the procedure.
5. Communicate any special patient needs or concerns to the appropriate personnel.
6. Take note of patients who request their results to be sent online, and coordinate with the client Service Representative.
7. Liaise with healthcare providers and other external parties as required.
8. Perform duties at other branch locations as needed.
E. Office Maintenance:
1. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
2. Report any maintenance issues or equipment malfunctions to the appropriate department.
3. Monitor and order office supplies as needed to maintain inventory levels.
F. Compliance and Confidentiality:
1. Adhere to all relevant regulatory requirements and company policies, including DPO regulations.
2. Maintain patient confidentiality and protect sensitive information at all times.
3. Participate in ongoing training to stay updated on compliance and industry standards.
G. Conflict Handling and Decision-Making:
1. Address and resolve patient complaints and issues in a professional and timely manner.
2. Escalate complex issues to the Branch Supervisor or appropriate personnel as needed.
3. Provide feedback and suggestions for improving front desk operations and patient experience.
Knowledge & Skills:
· Excellent communication and interpersonal skills.
· Strong organizational and multitasking abilities.
· Proficiency in using office software and patient management systems.
· Ability to work independently and as part of a team.
· Attention to detail and a high level of accuracy.
Personal Attributes:
· Friendly and approachable demeanor.
· Professional and empathetic attitude.
· Ability to remain calm and composed under pressure.
· Strong problem-solving skills and a proactive approach.
High ethical standards and respect for patient confidentia
Job Types: Full-time, Permanent
Pay: From Php14,040.00 per month
Benefits:
- Paid training
- Promotion to permanent employee
Language:
- English (Preferred)
Work Location: In person