Search suggestions:

work from home
urgent hiring
office staff
kitchen staff
aviation
office staff no experience
civil engineer
hr
work from home no experience
job hiring
admin staff
part time work from home
part time
Davao City
Kabite
Laguna
Manila
Batangas
Cebu City
Nueva Ecija
Lungsod ng Pasig
Cabuyao
Pampanga
Bulakan
General Santos
Apply

Genesys Solution Architect

Concentrix
Full time
3 weeks ago

Job Title:

Genesys Solution Architect

Job Description

Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated into scalable, secure, and optimized contact center solutions. The architect works collaboratively with stakeholders across delivery, pre-sales, product, and client teams to ensure high-quality deployments and seamless integrations across technology ecosystems.
Client Engagement
- Collaborate with enterprise clients and solution teams to understand business objectives and define scalable architecture.
- Lead discovery and technical design workshops, translating complex business requirements into Genesys Cloud solution architectures.
- Support pre-sales efforts through technical assessments, solution scoping, and proposal design.
Solution Design and Implementation
- Own end-to-end architecture across Genesys Cloud CX components including IVR flows, digital channels, routing strategies, and APIs.
- Define platform integration strategies across CRMs (Salesforce, Zendesk), WEM platforms, legacy systems, and partner tools.
- Establish architectural best practices and lead technical validation during implementation lifecycles.
- Ensure that solutions are secure, compliant, and optimized for multi-region delivery.
Project and Delivery Support
- Partner with project managers, implementation consultants, and developers to ensure architectural alignment throughout delivery.
- Review technical designs, configurations, and integrations for accuracy and scalability.
- Participate in technical QA, go-live readiness checks, and issue resolution during delivery.
Post-Implementation Enablement
- Act as the senior technical escalation point for architecture-related issues and optimization requests.
- Contribute to continuous improvement initiatives by capturing lessons learned and reusable assets.
- Mentor delivery teams on platform capabilities, integrations, and solutioning frameworks.
Key Responsibilities
Architecture Ownership
- Design and document Genesys Cloud CX architectures aligned to client environments and use cases.
- Define integration blueprints and oversee alignment to security, performance, and scalability standards.

Platform Governance
- Lead technical validation, platform reviews, and compliance assessments during the delivery lifecycle.
- Stay current on Genesys Cloud releases, roadmap updates, and emerging architecture trends.

Client Advisory
- Provide technical thought leadership and guidance to executive stakeholders and internal teams.
- Lead knowledge transfer and enablement sessions to scale architectural excellence across the team.
Qualifications
- Bachelor’s degree in Information Technology, Engineering, Computer Science, or a related field.
- 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture.
- Strong understanding of platform configuration, IVR, ACD, routing, API integrations, and data actions.
- Experience integrating Genesys Cloud with Salesforce, Zendesk, and other enterprise systems.
- Genesys certifications (GCX-D, GCX-Engage, GCX-Architect) preferred.
- Excellent client-facing communication and documentation skills.
- Ability to work flexible hours across global teams and clients.
Key Competencies & Skills
Technical Leadership: Ability to design and validate scalable Genesys Cloud CX solutions for enterprise clients.
Solution Design: Skilled in aligning architecture with business goals and platform capabilities.
Integration Expertise: Deep understanding of system interconnectivity and API frameworks.
Stakeholder Engagement: Comfortable leading technical discussions with C-level and delivery teams.
Governance & Quality: Detail-oriented in reviewing solution designs and ensuring delivery consistency.

Location:

PHL Quezon City - EXXA Tower

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Save Apply
Report job
Other Job Recommendations:

Senior Genesys Engage Engineer

TTEC Digital
Manila
  • Design, implement, and maintain Genesys Engage solutions to...
  • Configure and manage Genesys Voice Platform (GVP) for...
2 weeks ago

Revit Architect

Connovate Philippines Inc
Kabite
₱45,000 - ₱60,000
  • Opportunities for promotion
  • Promotion to permanent employee
  • Architect: 6 years (Preferred)...
9 hours ago

Architect Revit Expert

The Wellex Group Inc.
Pilipinas
₱17,000 - ₱37,000
  • Create and modify architectural plans using Revit software.
  • Translate conceptual sketches and ideas into technical,...
4 days ago

Office Architect

Tristan Tejada Construction
Batangas City, Batangas
  • Develop and produce architectural designs, layouts, and...
  • Coordinate with engineers, consultants, and construction...
4 days ago

Landscape Architect

FER Scapes
Davao City
₱14,000 - ₱15,000
  • Graduate of Bachelor's Degree in Landscape Architecture.
  • Proficiency in design software such as AutoCAD, SketchUp,...
2 days ago

Site Architect

Argus Century Pacific Builders Alliance Corp.
Davao City
  • Supports the supervision of the entire project.
  • Ensures the quality and timeliness of project execution...
6 days ago

Home Energy Assessor (Architect)

Brainbox
Angeles
  • Bachelor’s degree in Architecture/Engineering or any...
  • At least 3-4 years of previous experience in an Energy...
1 day ago

Architect (Home Energy Assessor)

Brainbox
Angeles
  • Bachelor’s degree in Architecture/Engineering or any...
  • At least 3-4 years of previous experience in an Energy...
9 hours ago

Director, Solution Sales Engineering, Asia region (Philippines)

Parallel Wireless
Pilipinas
  • Provide Sales leadership with technical support sales...
  • Be a thought leader and trusted advisor to MNOs Technical...
3 days ago

AI Workforce Partner Solution Sales, SMB, Philippines

Microsoft
Makati
  • Own the Cloud Solution Area (CSA) pipeline with assigned...
  • Be accountable for CSA revenue forecasts across your partner...
3 weeks ago