At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Head of Commercial & Digital Excellence, internally referred as the Commercial & Digital Excellence Chapter Lead, drives commercial success and digital excellence across Roche's strategic portfolio. In this role you will lead and develop high-performing commercial enablers and patient journey partners within the healthcare ecosystem to maximize profitability and revenue, aligned with Roche's global strategy and vision. You'll ensure seamless access to Roche's innovations in the Philippine affiliate through comprehensive business solutions, including digital integration and key account management.
You bring the Creative Leadership & VACC mindset within the team. This position requires not only driving commercial success but also empowering individuals and teams to grow and realize their potential. The focus is on developing a high-performing team through effective coaching, mentoring, and the identification of relevant training needs while modeling agile practices and compliance-focused mindsets.
You'll enhance skills and mindsets within chapters to partner with customers in understanding how Roche's novel medicines can be applied in clinical practice, exemplifying customer engagement excellence. You'll act as the catalyst for digital transformation, bridging commercial goals with digital technologies and data-driven insights to create superior customer experiences and drive business growth.
What will you be working on:
As a Commercial & Digital Excellence Chapter Lead, you will demonstrate innovation and set impulses. In this role, you will be responsible for:
Patient Journey Shaping
Develop and manage the overall patient journey strategy for the Philippine affiliate, integrating external insights.
Build partnerships to enhance health systems infrastructure and improve access to Roche treatments and solutions.
Marketing, Above Brand and Portfolio Planning & Finance Management
Coach and support portfolio and finance management across disease areas to build expertise.
Drive digital marketing strategy while identifying new growth opportunities through marketplace analysis.
Strategy, Key Account Management and Execution Excellence
Execute disease area and portfolio therapy strategies across multiple strategic networks.
Develop and implement a key account management framework to build strategic relationships and ensure optimal product access.
Stakeholder Engagement and Partnerships
Support PJPs and commercial enablers to cultivate strong relationships with therapeutic areas and stakeholders.
Establish strategic partnerships to improve patient journeys and resolve ecosystem impediments.
Digital Strategy and Execution
Shape and execute a digital strategy for seamless omnichannel customer engagement, driving innovative adoption.
Collaborate with cross-functional teams to co-design novel engagement solutions and transform HCP and patient experiences.
Patient Support Program Development & Management
Oversee patient support programs to ensure timely and sustained access to treatments and solutions.
Ensure program effectiveness, regulatory compliance, and cultivate strategic partnerships to enhance the patient experience.
People Leadership / Management, Culture and Ways of Working
Lead and motivate a high-performing team, fostering a performance-led and patient-centric culture.
Provide leadership, coaching, and mentoring to develop high-potential employees and ensure strong people engagement aligned with company culture.
Who you are:
As a driven creative leader, you will provide clear strategic direction and oversee the execution of strategies, ensuring exceptional learning agility and strong business awareness. With excellent communication skills, you’ll articulate complex data clearly and connect with people to generate enthusiasm. You’ll leverage your industry expertise for sales achievement and customer management while championing transformative change with a positive attitude. Your high-level negotiation, inspiring influence, and ability to innovate will motivate your team and drive success. Upholding Roche’s values and ethical standards, you’ll exemplify the core competencies essential for leadership.
You have:
More than 10 years of professional experience in commercial operations, marketing, and digital, with a proven track record of progressive leadership within the pharmaceutical or healthcare industry
Excellent leadership and management skills with the ability to engage all levels
A proven background of achieving goals in a demanding, fast-paced, patient-focused setting
Tenacious, robust, and a strong communicator with an unrelenting passion for continuous improvement and an eye for detail
Strong understanding of the Philippine healthcare system, especially a self-pay market, including key stakeholders, regulatory environment, market access dynamics, and local clinical landscape
A university degree in life sciences; an MBA or postgraduate business qualifications are advantageous
Fluency in English is essential
This role is only open to candidates that have full eligibility to live and work in the Philippines.
We do not accept any unsolicited resumes or enquiries from recruitment agencies as Roche has a dedicated in house Talent Acquisition team.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.
