Qualifications:
- At least 3 years of experience as an Operations Manager
- At least 2 years of experience on the Healthcare account
- Ability and patience to handle difficult customers.
- Knowledge of billing procedures, collection techniques, and upselling.
- Knowledge of outlier management and coaching techniques.
- Proven experience and knowledge as a resolution supervisor, QA analyst, or trainer is a plus.
- Working knowledge of MS Office and databases.
- Comfortable working with targets to exceed our client’s expectations.
- Excellent communication skills (written and oral).
- Organization, proper decision-making, and analytical problem-solving skills.
- Additional education or experience in a related field may be preferred.
- Responsible for the development of team leaders/coaches
- Must be willing to work on-site
Job Type: Full-time
Work Location: In person
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