Responsibilities:
- Handle inbound and outbound calls related to healthcare inquiries, claims, and policy information.
- Process medical claims, billing, and insurance verification accurately.
- Assist members, providers, or clients with healthcare-related concerns in a timely manner.
- Ensure compliance with HIPAA and other data privacy regulations.
- Document all transactions and interactions in the CRM system.
- Provide accurate information and resolve issues with empathy and professionalism.
- Collaborate with internal teams to address escalations and complex cases.
- Meet performance metrics including quality, productivity, and customer satisfaction.
Qualifications
- at least a SHS graduate
- Minimum of 6 months of call center experience
- amenable to work onsite in Mactan Newtown, Lapu-Lapu City, Cebu
- up to 23K salary package
Specifics: Should be spontaneous and with good critical thinking
Job Type: Full-time
Pay: Php23,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
Expected Start Date: 09/06/2025
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