Key Responsibilities:
- Coordinate and manage daily schedules for healthcare staff, including nurses, caregivers, and therapists.
- Communicate with patients, families, and staff to confirm appointments and resolve scheduling conflicts.
- Ensure adequate coverage for all shifts and respond promptly to last-minute changes or call-offs.
- Maintain accurate records in scheduling software and update calendars in real time.
- Collaborate with HR and operations teams to align staffing with patient needs.
- Monitor compliance with labor laws, internal policies, and healthcare regulations.
- Provide excellent customer service and maintain a professional demeanor at all times.
- Minimum of 2 years of experience in a homecare scheduling or coordination role.
- Strong knowledge of U.S. healthcare systems, terminology, and staffing models.
- Proficiency in scheduling software (e.g., ClearCare, Alaya Care, HomeTrak, or similar).
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle high volumes of scheduling requests.
- Fluent in English, both written and spoken.
- Experience in home care, hospice, or long-term care settings.
- Familiarity with HIPAA regulations and healthcare compliance standards.
- Bilingual (Spanish/English) is a plus.
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