About the Role
We’re looking for a highly professional and dependable Remote Administrative Assistant to support a new optometry office in Monroe, NY. In this full-time remote position, you’ll serve as the first point of contact for patients—handling calls, appointment bookings, and essential administrative tasks. The ideal candidate is organized, responsive, and experienced in a healthcare setting.
Front Desk Communication
- Answer incoming calls and communicate clearly and warmly with patients
- Schedule, confirm, and manage patient appointments
- Respond to voicemails and route messages appropriately
Administrative Support
- Maintain accurate patient records and assist with digital filing
- Follow up with patients on forms, insurance, and appointment needs
- Support general office organization and digital file maintenance
- Assist with contact lens ordering
Billing & Insurance Coordination
- Assist with billing tasks and track patient payments
- Submit insurance claims and perform necessary follow-up
- Coordinate prior authorizations and verify insurance eligibility
Practice Operations
- Provide day-to-day administrative support
- Assist with preparation and logistics for opening-week operations
- Communicate regularly with in-office staff and the practice owner
Required Skills & Qualifications
- 1–2+ years of experience in medical/healthcare administration or customer service
- Excellent phone communication and professional demeanor
- Familiarity with insurance verification, prior authorizations, and claim submissions
- Strong attention to detail and time management skills
- Proficiency in Google Workspace or Microsoft Office
- Experience with practice management software is a plus
- Reliable internet connection and computer setup for remote work
Why This Role Matters
As the first voice and virtual presence patients will encounter, you'll play a vital role in shaping their experience and ensuring the smooth operation of the practice. This is a key support position with high visibility, responsibility, and opportunity for long-term growth.
Message me directly on MS Teams "[email protected]"
Job Type: Full-time
Pay: Php169.00 - Php225.00 per hour
Schedule:
- 8 hour shift
Language:
- English (Preferred)
Work Location: Remote
