Represents the management in the important areas of Guest Relations, Customer Service & Overall Guests Satisfaction. Also handles Front Office tasks such as check-in, check-out, reservations, billings, guest concerns, guest request and VIP.
Duties and Responsibilities:
- Oversees the smooth operations of Front Office, Housekeeping and the entire property.
- Handles check-in/check-out, reservations and guest’s payments.
- Handles guest complaints and other special requests of guests.
- Ensures DOT, IATF and other LGU requirements for safety protocols are being followed.
- Be fully aware of any ongoing promos and room rates of the hotel.
- Directs and coordinates any hotel emergencies such as fire, earthquake, bomb threat etc. in the absence of the Operations Manager.
- Implements hotel emergency policies and procedures.
- Keep track of day to day task by using checklist
- Custodian of lost and found items as well as keeping record for tracking and release of lost items found.
- Maintains a log book and records any unusual incidents and checks any matters that require follow up.
- Responsible for preparing accident reports, checks on complaints and VIP arrivals.
- Inspects property premises, associates, facilities and equipment, noting down irregularities and acting on it.
- Coordinates with Engineering Department faulty equipment and facilities.
- Implements good practices and sets an example to the team.
- Adept with Front Desk Operations such as reservation, cashiering procedures, reservation forecast, room status and availability.
- Checks and ensures all rooms particularly those assigned for VIPs are in order and with amenities before arrival of guests.
- Meets and assist VIPs upon arrival and bids them farewell upon departure.
- Conducts courtesy calls on guests to check on concerns and special requests.
- Ensures that all reports and room assignments are done properly.
- Ensures blocking of rooms for future arrivals.
- Be one of the responsible people looking after events and any hotel activities for guests or internal.
- Directs the Security Officer/Personnel whenever circumstances demand such action.
- Ensures that the lobby and entrance are kept clean at all times and the main entrance is free of obstruction and traffic congestion.
- Double checks all check-in details, occupied room rate standing charges and ensure that all are correct.
- Ensures the maintenance of sanitation, security and safety in guest rooms and associate’s work area.
- Performs other duties that may be assigned by superiors from time to time.
Qualifications:
- College graduate preferably in hotel management or business administration/management.
- Preferably with at least 2 years work experience in operations with any hotel or service oriented organization.
- Results oriented and able to effectively collaborate with diverse individuals/teams.
- Organized with strong time management.
- Displays initiative, commitment to professional values as well as integrity.
- Excellent interpersonal skills
Job Type: Full-time
Benefits:
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Supplemental Pay:
- 13th month salary
- Commission pay
Work Location: In person
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