Human Resource Generalist (Onsite)

Job Summary:

The HR Generalist is responsible for performing HR-related duties on a professional level and works closely with the HR Manager. This position carries out responsibilities in the following functional areas: onboarding and offboarding, compensation and benefits, employee relations, performance management, policy implementation, affirmative action, and employment law compliance.

Key Responsibilities:

1. Recruitment (Onboarding and Offboarding):

• Prepares, processes and submits personnel requisition forms, pre-employment requirements, employment contracts, job descriptions, HRIS encoding, 201 files, resignations, and other related functions and/or reports.

2. Compensation and Benefits:

• Prepares, processes and submits institutional and/or statutory benefits processing/remittances/updating, leaves conversion/monitoring/updating, tax status updating, ATM applications, enrolment/deletion of employees for institutional/statutory benefits, notices of salary adjustment, timekeeping/payroll processing and pay slips printing and other related functions and/or reports.

3. Employee Relations:

• Prepares, processes and submits disciplinary actions, memos/notices, serve as a point of contact for employee inquiries and concerns, providing guidance and resolving issues, conduct investigations in response to employee complaints or issues, and recommend corrective actions, if necessary, a positive facilitate conflict resolution and maintain work environment, and other related functions and/or reports.

4. Employee Engagement:

• Involved in planning, coordinating, and executing employee engagement programs, promoting company culture, gathering employee feedback, collaborating with other departments, monitoring engagement effectiveness, and maintaining documentation and reports related to metrics and activities.

5. Performance Management:

• Prepares, processes and submits lateral transfers/promotions, performance appraisals, support managers in addressing performance issues and provide coaching and guidance, monitor and track employee performance metrics and provide reports to management, assist in the development and implementation of performance improvement plans, and other related functions and/or reports.

6. Policy Implementation and Compliance:

• Ensure compliance with federal, state, and local employment laws and regulations, assist in the development, implementation, and communication of HR policies and procedures, maintain and update employee records and HRIS systems, and other related functions and/or reports.

7. Performs other tasks that may be assigned from time to time.

• Bachelor’s degree in Human Resources, Psychology, or a related field.
• Minimum of 3 years of HR generalist experience, preferably in a call center environment.
• Strong knowledge of HR principles, practices, and employment laws.
• Excellent interpersonal and communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Proficient in Microsoft Office Suite and HRIS systems.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• HR certification (CHRA, CHRP, etc.) is a plus.
• Experience with employee relations and conflict resolution.
• Familiarity with call center operations and metrics.
• Can work onsite and graveyard shift