Human Resources Specialist-Mid

Company Description

Arch Global Services (Philippines) Inc. is a proud member of the Arch Capital Group LLC (www.archgroup.com), a globally recognized leader in insurance, reinsurance, and mortgage insurance solutions.

Established as the Group’s Global Service Operations (GSO) hub in the Philippines, Arch Global Services delivers critical support to Arch Capital’s worldwide network. We provide high-quality, high-impact business services across key areas such as Finance, IT, Risk, Actuarial, Operations, Project Management, Data & Analytics, and Shared Services.

At Arch, we believe in empowering our people with meaningful work, continuous learning, and a collaborative culture that values innovation, agility, and integrity. Our dynamic Manila and Cebu-based teams play a vital role in driving operational excellence and digital transformation for the Arch enterprise.

Joining Arch Global Services means being part of a fast-growing, high-performing organization that offers global exposure, professional development, and a strong commitment to work-life balance. If you’re looking to grow your career in a company that values talent, purpose, and potential — we invite you to build your future with us.

Be part of something bigger. Be part of Arch. Where the people is our biggest asset!

Job Description

Arch Global Services (Philippines), Inc. is looking for a driven and detail-oriented Human Resources Specialist – Mid Level to support key HR operations, including Workday transactions, employee lifecycle processes (onboarding to offboarding), employee records management, and employee engagement coordination. The ideal candidate brings strong execution, confidentiality, and a people-first mindset, ensuring seamless and compliant employee experience in a high-performing, global financial services environment.

Key Responsibilities:

• HR Operations & Workday Administration
  • Serve as the Workday Subject Matter Expert (SME) for employee records, status changes, terminations, and onboarding processes.
  • Ensure all Workday transactions are accurately processed in a timely manner, including job changes, data updates, and contract modifications.
  • Audit HR system data for accuracy, integrity, and compliance.
• Onboarding & Offboarding
  • Facilitate smooth onboarding and assimilation of new hires by coordinating pre-employment requirements, background checks, system access, orientation, and welcome kits.
  • Handle offboarding processes including exit interviews, clearance coordination, Workday termination entries, and final pay documentation.
• Employee Records & Compliance
  • Maintain and update employee files (digital and physical), ensuring compliance with legal requirements and company policies.
  • Ensure timely and secure processing of employment documents, letters, and internal memos.
• HR Projects & Process Improvement
  • Support or lead process improvement initiatives related to the employee lifecycle.
  • Assist in implementing local HR strategies aligned with global people initiatives.
• Employee Engagement & Support
  • Act as a point of contact for employee inquiries related to HR processes, policies, and systems.
  • Support HRBP in employee engagement activities and events, including surveys, celebrations, and recognition programs.
• Reporting & Analytics
  • Generate HR reports and dashboards using Workday and Excel to support audits, compliance, and business requests.
  • Monitor and track key HR metrics such as attrition, new hire activity, and headcount movements.

Qualifications

Education:

• Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field.

Experience:

• Minimum 3–5 years of progressive experience in an HR Generalist, HR Operations, or HR Shared Services role.
• Hands-on experience with Workday HCM is required (data entry, reporting, transaction processing).
• Proven success in managing onboarding and offboarding processes.
• Experience working in shared services, BPO, or multinational financial services organizations is an advantage.

Additional Information

Skills & Competencies:

• Strong working knowledge of local labor laws and data privacy practices.
• High attention to detail and commitment to data integrity.
• Exceptional organizational and time management skills.
• Strong communication and interpersonal abilities – professional yet warm demeanor.
• Adept at managing confidential information with discretion.
• Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with ticketing systems (e.g., ServiceNow) is a plus.
• Collaborative, solution-oriented, and driven to deliver best-in-class employee experience.