Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Team
As a Partner Success Intern, you will be an essential part of the team responsible for building and maintaining strong relationships with our valued merchant partners. You will support the Partner Success team in their mission to drive growth for merchants on GrabFood and GrabMart.
Get to Know the Role
This is a fantastic opportunity to learn the ropes of account management, data analysis, and marketing within a dynamic, fast-paced tech environment. You will help analyze partner performance, support marketing campaigns, and provide insights that help our partners thrive on the Grab platform.
The Critical Tasks You Will Perform
- Partner Support: Assist the Partner Success Managers in monitoring the performance of small to medium-sized merchant partners, helping to identify opportunities for growth.
- Data & Analysis: Support the team with data collection and basic analysis using tools like Google Sheets or Excel to track partner performance metrics such as order volume and basket size.
- Campaign Execution: Help coordinate and monitor advertising and marketing campaigns for our partners, ensuring smooth execution from start to finish.
- Reporting: Help prepare regular performance reports, presentations, and other materials for internal and external partner meetings.
- Feedback Consolidation: Help gather and consolidate feedback from merchant partners to share with the wider team, contributing to platform and service improvements.
- Cross-functional Collaboration: Work with our operations, marketing, and ad operations teams to provide a great experience for our partners.
- Market Research: Keep up-to-date with market trends and competitor activities to help the team develop fresh strategies.
Internship Learnings
- Hands-on Experience: Gain practical experience in account management, data analysis, and campaign management at a leading Southeast Asian tech company.
- Mentorship: Learn directly from experienced professionals in the Partner Success team.
- Impactful Work: Contribute to projects that directly support the growth and success of local businesses on our platform.
- Networking: Build a professional network by collaborating with various teams across Grab.
Qualifications
What Essential Skills You Will Need
- Currently pursuing or recently graduated with a Bachelor's degree in Business, Marketing, Economics, or a related field.
- Strong verbal and written communication skills in English.
- A proactive and collaborative team player with a strong sense of ownership.
- Eager to learn, detail-oriented, and able to thrive in a fast-paced, dynamic environment.
- Comfortable with numbers and basic data analysis; proficiency in Microsoft Excel or Google Sheets is required.
- An interest in the technology, F&B, or e-commerce industry is a plus.
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer our Interns:
- Attractive Monthly Allowance: Receive a competitive monthly allowance to support your internship journey
- Employees and Interns Exclusive App Discount: Enjoy special offers through your Grab and Move It apps.
- Work Essentials Provided: A working laptop and necessary software tools will be provided to ensure you have all the resources you need for success.
- On-the-Job Training: Gain hands-on experience with mentorship and training opportunities from Grab's leaders and senior members
- Professional Exposure: Experience a global and professional working environment, contributing to large-scale products across Southeast Asian countries
- Networking Opportunities: Engage with other talented peers from top-tier universities and participate in the company's various engagement activities
- Career Opportunities: Explore potential full-time employment opportunities within the company, depending on business needs and intern qualifications
- Travel Opportunities within the Philippines: Gain the opportunity to participate in fieldwork, allowing you to gather real-world insights and transform them into practical, actionable projects for the improvement of Grab and Move It.
- Internal Contests and Promotions: Become eligible to participate in Grabber-exclusive contests and promotions
- Company Event Access: Participate in some events that foster collaboration and a sense of community within Grab.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique
