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IT Desktop Support - Reliever

Systemantech
Landkreis Garmisch-Partenkirchen, Baviera
Full time
4 weeks ago

Job description

We are looking for a candidate who is flexible and willing to provide on-site support for both the Legazpi and Pili, CamSur locations. The successful candidate will initially be assigned to the Pili, CamSur or Legazpi site for the 1st three months. After this initial period, the candidate's assignment will depend on the client's needs, and they may be required to support either the Legazpi or Camsur site.

DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS

Job Type: Full-time

Pay: Php14,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

Application Question(s):

Education:

Work Location: In person

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