Job Qualification:
OPEN FOR FRESH GRADUATE
Good in CPU hardware and software troubleshooting / Printer Troubleshooting / Network basic.
Good verbal and written communication skills
Ha customer service and rapport-building skills.
Has problem-solving and troubleshooting.
Intermediate in analytical and organizational skills with strong attention to detail.
Willing to do fieldwork if required
Has basic knowledge of ticketing systems.
Basic knowledge in Server, Router, and Switches installation
Has a customer-oriented personality
Has flexibility in fieldwork
DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
12. Performs other relevant tasks that may be assigned from time to time
Job Type: Full-time
Pay: Php14,000.00 - Php15,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Health insurance
Application Question(s):
- For fast processing of your application, kindly provide your viber number.
Education:
- Bachelor's (Preferred)
Work Location: In person
